Shelby Flanagan

Senior Analyst responsible for cash applications and accounts receivable processes.

Ensure accurate timely application of customer payments. Partnering with internal Unifirst Team Partners and customers to ensure timely research and resolution of financial questions. Conducting transactional research to achieve resolution to account inquiries. Providing excellent customer service and effectively working with team partners.

Ensure accurate timely application of customer payments. Partnering with internal Unifirst Team Partners and customers to ensure timely research and resolution of financial questions. Conducting transactional research to achieve resolution to account inquiries. Providing excellent customer service and effectively working with team partners.

Posting payments with explanation of benefits (EOBs). Assure monthly, weekly, and daily deadlines are met in the cash application process. Balancing entries posted in ledger. Communicate with team members internally along with other departments.

Performed administrative and office support activities for multiple supervisors. Used Concur to schedule flights, hotels, and expense reports. Scheduled meetings with different publishers in and out of the country. Sending and receiving emails on Outlook. Getting proper signatures for documents.

Assists patients with meal orders, adjusts to meet requirements of the nutritional care plan, and accurately completes order entry process. Delivered meals to patients, providing assistance with meal delivery as needed. Prepared and delivers nourishment's and feeding formulas and equipment. Effective time management skills and able to function with minimal direct supervision. Assumed clerical dut

Customer service and merchandising duties. Arrange items on store racks and shelves, ensure accurate pricing, help shoppers locate merchandise, clean the store, and handle customer inquiries regarding Marshalls goods and services. Monitoring fitting room areas and assisting cashiers during busy shopping hours.

Greeted visitors that came into the office. Making sure the office was organized and helped management with projects they would need help with. Answer incoming calls and outbound calls that needed to be made. Work on data entry in the computer.

I have my BA in Sociology with a minor in Elementary Education.

Earned a Bachelor's degree in Sociology with a minor in Elementary Education.