Shelby Brookins

Executed merchandising strategies for various brands at retail locations such as Target, Barnes & Noble, and FedEx. Ensured product displays adhered to brand standards and visual guidelines.

Worked with children ranging from 6 months to preschool age, with a primary focus on infants aged 6-18 months. Provided essential care and support for early childhood development.

Prepared and served a variety of beverages and food items to customers. Managed front counter and drive-thru operations, ensuring efficient service.

Handled inbound calls related to transaction disputes, resolving customer issues efficiently. Investigated and processed disputed transactions to ensure accurate resolution.

Baked and decorated desserts for display, managed cash transactions as a cashier, and assisted with catering events. Ensured accurate order fulfillment and setup/teardown for catering.

Managed incoming truck deliveries, organizing and stocking merchandise throughout the store. Responsible for picking items to replenish shelves and maintain inventory.

Analyzed credit card fraud cases, communicating with customers via web chat and phone calls. Managed both inbound and outbound calls to investigate and resolve fraudulent activities.

Processed credit applications, communicated with customers, and managed the verification process. Transferred calls to appropriate departments and provided support via messaging.

Managed customer orders, answered product inquiries, and tracked packages remotely using Citrix desktop. Collaborated with partnered companies like CBI to resolve customer issues.

Resolved customer and associate issues, ensured front-end store readiness, and managed tills and deposits. Handled inventory ordering for candy and supplies, and assisted with store resets and stocking.

Operated as a Barista and Cashier, managed cafe operations including ordering supplies and scheduling. Assisted customers, shelved books, and provided general support.

Trained new associates, managed register operations, and handled food production and prepping. Specialized in night and day baking, including proofing and using various ovens.

Designed floral bouquets and candy arrangements, assisted with gathering flowers, and supported seasonal work. Participated in event setup and teardown.

Undertook college-level coursework in Psychology at Purdue Global. Gained foundational knowledge in psychological principles and theories.

Completed high school education and earned a diploma from Whitmer High School. Developed a broad range of academic skills and knowledge.