Shelane Brown
@shelanebrown1
Experienced HR and customer-service professional with strong administrative and hospitality skills.
United StatesWhat I'm looking for
I am a dedicated HR and customer-service professional with over seven years' combined experience in administrative support, human resources, and hospitality roles. I have supported onboarding, maintained employee records, managed front-desk operations, and delivered consistent guest-focused service across resorts, banking, and cruise environments.
My strengths include strong organization, clear communication, Microsoft Office proficiency, and a proven ability to handle documentation, customer inquiries, and compliance tasks professionally. I consistently contribute to positive client experiences and efficient HR operations while supporting team goals.
Experience
Work history, roles, and key accomplishments
Independent Travel Advisor
InteleTravel
Mar 2025 - Present (1 year 3 months)
Consult clients to assess travel needs and coordinate bookings, delivering end-to-end travel planning and customer support while ensuring compliance with agency policies.
Delivered daily guest service to 40+ clients, maintained cleanliness and comfort standards, and resolved guest requests and complaints to enhance onboard satisfaction.
Human Resources Coordinator
Beaches Negril Resort
Feb 2021 - Apr 2022 (1 year 2 months)
Supported HR operations by maintaining employee records, managing onboarding and orientation for new hires, and coordinating interviews and training sessions.
Receptionist
Grand Palladium Resort
Dec 2019 - Mar 2020 (3 months)
Managed front desk operations including guest check-in/out, reservations and payments, and resolved guest issues to ensure high satisfaction during stays.
Human Resources Coordinator
Royalton Resorts
Jan 2017 - Oct 2018 (1 year 9 months)
Managed employee records, coordinated onboarding and events, and provided general administrative HR support to ensure accurate new-hire processing.
Customer Care Associate
Union Bank
May 2016 - Nov 2016 (6 months)
Provided phone and email support to U.S.-based clients, resolved account inquiries, handled card updates, and maintained high customer satisfaction ratings.
Bartender / Waitress
Home Sweet Home Resort
Jan 2013 - Mar 2016 (3 years 2 months)
Prepared and served beverages, managed inventory and cash/card payments, and provided attentive table service to meet guest needs and satisfaction.
Education
Degrees, certifications, and relevant coursework
Heart Trust NTA
CVQ / NVQ-J Certificate, Marketing and Promotions - Merchandising
2017 - 2017
Completed CVQ/NVQ-J Certificate in Marketing and Promotions - Merchandising Level 2 during 2017.
Godfrey Stewart Evening Institute
Caribbean Secondary Examination Council studies, Secondary Education
2014 - 2015
Studied Caribbean Secondary Examination Council subjects during the 2014–2015 evening program.
Godfrey Stewart High School
High School Diploma, Secondary Education
2007 - 2012
Completed high school education and obtained a High School Diploma in 2012.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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