Open to opportunities

Shelane Brown

@shelanebrown1

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Experienced HR and customer-service professional with strong administrative and hospitality skills.

United States

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What I'm looking for

I am seeking a role where I can apply HR and administrative expertise in a supportive, customer-focused team that values growth, clear processes, and opportunities to improve employee and guest experiences.

I am a dedicated HR and customer-service professional with over seven years' combined experience in administrative support, human resources, and hospitality roles. I have supported onboarding, maintained employee records, managed front-desk operations, and delivered consistent guest-focused service across resorts, banking, and cruise environments.

My strengths include strong organization, clear communication, Microsoft Office proficiency, and a proven ability to handle documentation, customer inquiries, and compliance tasks professionally. I consistently contribute to positive client experiences and efficient HR operations while supporting team goals.

Experience

Work history, roles, and key accomplishments

Current

Independent Travel Advisor

Current

InteleTravel

Mar 2025 - Present (9 months)

Consult clients to assess travel needs and coordinate bookings, delivering end-to-end travel planning and customer support while ensuring compliance with agency policies.

Customer Service Consultation Compliance Administrative Support CRM

Stateroom Attendant

Royal Caribbean

Oct 2022 - Dec 2024 (2 years 2 months)

Delivered daily guest service to 40+ clients, maintained cleanliness and comfort standards, and resolved guest requests and complaints to enhance onboard satisfaction.

Guest Service Housekeeping Time Management Attention To Detail Teamwork

Human Resources Coordinator

Beaches Negril Resort

Feb 2021 - Apr 2022 (1 year 2 months)

Supported HR operations by maintaining employee records, managing onboarding and orientation for new hires, and coordinating interviews and training sessions.

Onboarding HR & Administration Data Entry Interview Coordination HR Compliance

Receptionist

Grand Palladium Resort

Dec 2019 - Mar 2020 (3 months)

Managed front desk operations including guest check-in/out, reservations and payments, and resolved guest issues to ensure high satisfaction during stays.

Front Desk Operations Reserving Customer Service Payment Processing Guest Relations Problem Solving

Human Resources Coordinator

Royalton Resorts

Jan 2017 - Oct 2018 (1 year 9 months)

Managed employee records, coordinated onboarding and events, and provided general administrative HR support to ensure accurate new-hire processing.

Onboarding Event Coordination Administrative Support HR Documentation Data Entry Compliance

Customer Care Associate

Union Bank

May 2016 - Nov 2016 (6 months)

Provided phone and email support to U.S.-based clients, resolved account inquiries, handled card updates, and maintained high customer satisfaction ratings.

Customer Support Phone Support Email Support Complaint Handling Data Entry