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Sheina Maynigo

@sheinamaynigo

Claims Assistant at Manulife Business Processing Services, processing disability claims and maintaining accurate documentation for Canadian insurance operations.

Philippines

Message

What I'm looking for

I’m seeking to apply my claims administration experience in an Australian insurance environment, including the opportunity to develop expertise in Professional Indemnity claims.

At Manulife Business Processing Services, I processed short-term and long-term disability claims for Canadian insurance operations, reviewing supporting documents and maintaining accurate electronic records. I also handled investigation requests, corrections, and escalations from case managers and internal business partners.

I prepared operational reports, updated process documentation, and conducted briefings and training sessions for new hires across Canada, India, and the Philippines. I’m seeking to bring my claims administration experience to an Australian insurance environment and develop expertise in Professional Indemnity claims.

Experience

Work history, roles, and key accomplishments

Senior Disability Administrator

Manulife Business Processing Services

Feb 2022 - May 2025 (3 years 3 months)

Processed high volumes of short-term and long-term disability insurance claims, ensuring accurate data entry and compliance. Managed investigations, corrections, and escalations while maintaining electronic records and preparing operational reports.

Insurance Claims Administration Claims Processing Documentation Review Data Accuracy Investigation Requests Case Correction Electronic Records Management Stakeholder Coordination Reporting Process Compliance Confidentiality Workflow Management Training

Claims Associate

Manulife Business Processing Services

Feb 2012 - Jan 2022 (9 years 11 months)

Processed disability insurance claims for Canadian operations, handling high volumes with accuracy. Reviewed documentation, handled corrections and investigations, and supported medical invoice setup and payment processing.

Claims Processing Documentation Review Data Entry Corrections Investigation Requests Electronic Records Medical Billing Reporting Process Compliance Time Management

Inventory Control Analyst

Abenson

Jul 2011 - Jan 2012 (6 months)

Maintained accurate inventory records and monitored stock information to support inventory control and reporting. Reviewed data for discrepancies and coordinated with internal personnel to resolve variances.

Inventory Control Data Accuracy Documentation Reporting Attention To Detail Administrative Support