Joseph Amasa
@josephamasa
Results-driven insurance claims specialist and personal lines underwriter with 8+ years' experience.
PhilippinesWhat I'm looking for
I am a results-driven Insurance Claims Specialist and Personal Lines Underwriter with over eight years of experience managing end-to-end claims processing, auto damage appraisals, investigations, underwriting, and remote dispatch coordination for Australian and US clients. I consistently deliver timely settlements, apply cost-containment techniques, validate repair quotes, and maintain regulatory compliance while meeting SLAs in high-volume remote-support environments.
I have led dispatch operations, negotiated settlements, handled liability assessments, and underwrote policies to optimize outcomes and reduce claim costs. I bring strong stakeholder communication, process-improvement orientation, and a track record of building partner relationships—seeking remote opportunities in Insurance Adjusting, Claims Processing, and Personal Lines Underwriting.
Experience
Work history, roles, and key accomplishments
Tier 3 Auto Appraiser
KMC Solutions – ScoutWorks USA
Nov 2024 - Nov 2025 (1 year)
Directed high-volume dispatch and scheduling of auto appraisers for US insurance carriers, ensuring timely inspections and estimate submissions to accelerate claims processing and meet SLAs.
Claims Manager
Satellite Office Solutions
Feb 2024 - Oct 2024 (8 months)
Managed end-to-end personal lines auto claims for an Australian car-sharing platform, reviewing coverage, negotiating repair quotes, and fast-tracking urgent claims to reduce settlement timelines.
Conducted full-cycle claims investigations and personal lines underwriting for Australian clients, applying cost-containment strategies and negotiating settlements to minimize claim costs while ensuring compliance.
Customer Service Associate
Hinduja Global Solutions
Oct 2016 - Apr 2017 (6 months)
Handled high-volume customer inquiries for a US dental healthcare provider, verifying coverage and processing claims documentation while supporting accounts receivable and record confidentiality.
Customer Service Representative
Convergys
Feb 2016 - Sep 2016 (7 months)
Delivered remote customer support for US-based clients, resolving claims and billing inquiries and maintaining accurate account records using customer service platforms.
Education
Degrees, certifications, and relevant coursework
Pulo National High School
High School Diploma, Secondary Education
Completed secondary education at Pulo National High School in Pulo Cabuyao, Laguna.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
Skills
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