Sheila Selokela

I am a customer-focused professional with experience moderating high-volume digital chats and supporting health information services. I handle multiple conversations simultaneously, adapt tone for varied audiences, and consistently meet targets while maintaining confidentiality and professionalism.

In my health information role I identify customer needs, assist with requests, and communicate effectively with staff and healthcare providers to improve satisfaction. I work independently with minimal supervision and prioritize patient privacy and excellent service both in-person and via phone.