Open to opportunities

Shea Hale

@sheahale

Clinical operations and process improvement professional driving remote operational excellence and technical documentation.

United States

Message

What I'm looking for

I seek a remote role focused on clinical operations and process improvement where I can lead documentation, coach teams, and deliver measurable operational outcomes.

I am a clinical operations and process improvement professional with a Bachelor of Arts in Psychology and over 10 years of experience leading systems-level transitions and operational excellence in remote environments.

I consistently maintained 100% performance metrics while managing high-volume client caseloads, developed standardized documentation and knowledge-management resources, and served as a Brand Ambassador Mentor to coach staff and model best practices.

I focus on process improvement, systems thinking, risk identification, and staff development to drive measurable outcomes—streamlining workflows, increasing face-to-face engagement, and improving compliance through clear technical writing and accountability frameworks.

Experience

Work history, roles, and key accomplishments

Current

Care Coordinator

Current

Empower Healthcare Solutions

Apr 2021 - Present (4 years 9 months)

Maintained 100% performance metrics for client engagement and satisfaction, exceeding industry benchmarks and driving 100% quarterly face-to-face engagement through systems-driven scheduling and outreach. Served as Brand Ambassador Mentor to develop staff, standardize documentation, and audit operational outcomes.

Process Improvement Systems Thinking Technical Writing Knowledge Management Staff Development Workflow Optimization Client Engagement

Direct Support Professional

Independent Living, Inc.

Aug 2019 - Nov 2020 (1 year 3 months)

Designed individualized growth plans using strengths-based coaching to support client autonomy while ensuring compliance with safety and regulatory guidelines. Tracked client progress and adjusted supports to improve independent functioning.

Coaching & Compliance Risk Management Client Advocacy Documentation

Line Therapist

Arkansas Support Network

Feb 2018 - Aug 2018 (6 months)

Implemented psychodynamic, cognitive, and systems-based coaching to build client skills and collaborated with multidisciplinary teams to deliver coordinated, evidence-based support and clinical documentation.

Behavioral Interventions Clinical Documentation

Education

Degrees, certifications, and relevant coursework

University of Central Arkansas

Bachelor of Arts, Psychology

Graduated with a Bachelor of Arts in Psychology and a minor in Addiction Studies, focusing on human behavior, motivation theory, behavioral change, assessment techniques, and systems thinking.