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Shawnna Oman

@shawnnaoman

Experienced customer service professional with 20+ years of experience, strong problem-solving skills, attention to detail, and a proven ability to le

United States
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What I'm looking for

I'm eager to use my customer service experience to enhance the customer experience in a future opportunity.

Highly experienced customer service professional with 20+ years of experience delivering dependable customer support, resolving complex issues, maintaining accurate information, and working effectively in fast-paced environments. Brings proven leadership experience as a shift supervisor, along with strong attention to detail, problem-solving ability, communication skills, and a consistent commitment to getting the job done correctly. Quick to learn new software and procedures, comfortable working independently, and skilled at balancing accuracy, productivity, and customer needs. Ready to bring a strong work ethic and extensive customer-service experience to a remote customer service, data entry, administrative, or operations support role.

Experience

Work history, roles, and key accomplishments

Hy-Vee, Inc. logoHI

Customer Service

Hy-Vee, Inc.

Oct 2022 - Mar 2025 (2 years 5 months)

Facilitated customer item location to enhance shopping experience. Operated cash register with precision, guided customers in program enrollment, and monitored self-checkout stations to maintain security.

RH

Job Search

Remote Home

May 2020 - Nov 2022 (2 years 6 months)

Transitioned from previous employment due to health concerns amid COVID-19. Conducted extensive job search to secure a new position aligned with career goals.

Panera Bread logoPB

Back of House Team Member

Panera Bread

Aug 2018 - May 2020 (1 year 9 months)

Crafted sandwiches and salads meticulously according to customer orders. Verified orders with production staff to ensure accuracy and quality control.

Ruby Tuesday logoRT

Server Assistant

Ruby Tuesday

Oct 2017 - Jan 2018 (3 months)

Supported servers in delivering exceptional customer service. Welcomed and seated customers, and bussed tables to ensure efficiency and cleanliness.

KF

Crew Member

Feb 2016 - Mar 2016 (1 month)

Operated the register efficiently during peak hours. Restocked supplies and maintained cleanliness in the dining area.

Education

Degrees, certifications, and relevant coursework

Century College logoCC

Century College

Certificate, Accounting

2016 - 2019

Pursued a Certificate in Accounting at Century College from 2016 to 2019.

Century College logoCC

Century College

Associate's Degree, Administrative Assistant

2016 - 2019

Earned an Associate's Degree in Administrative Assistant at Century College from 2016 to 2019.

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