
Shawnna Oman
@shawnnaoman
Experienced customer service professional with 20+ years of experience, strong problem-solving skills, attention to detail, and a proven ability to le
What I'm looking for
Highly experienced customer service professional with 20+ years of experience delivering dependable customer support, resolving complex issues, maintaining accurate information, and working effectively in fast-paced environments. Brings proven leadership experience as a shift supervisor, along with strong attention to detail, problem-solving ability, communication skills, and a consistent commitment to getting the job done correctly. Quick to learn new software and procedures, comfortable working independently, and skilled at balancing accuracy, productivity, and customer needs. Ready to bring a strong work ethic and extensive customer-service experience to a remote customer service, data entry, administrative, or operations support role.
Experience
Work history, roles, and key accomplishments
Customer Service
Hy-Vee, Inc.
Oct 2022 - Mar 2025 (2 years 5 months)
Facilitated customer item location to enhance shopping experience. Operated cash register with precision, guided customers in program enrollment, and monitored self-checkout stations to maintain security.
Job Search
Remote Home
May 2020 - Nov 2022 (2 years 6 months)
Transitioned from previous employment due to health concerns amid COVID-19. Conducted extensive job search to secure a new position aligned with career goals.
Back of House Team Member
Panera Bread
Aug 2018 - May 2020 (1 year 9 months)
Crafted sandwiches and salads meticulously according to customer orders. Verified orders with production staff to ensure accuracy and quality control.
Managed register operations efficiently, ensuring a smooth checkout process. Assisted in clean-up of the sales floor and processed returns, exchanges, and layaway transactions.
Server Assistant
Ruby Tuesday
Oct 2017 - Jan 2018 (3 months)
Supported servers in delivering exceptional customer service. Welcomed and seated customers, and bussed tables to ensure efficiency and cleanliness.
Student Worker
Century College
Feb 2017 - May 2017 (3 months)
Assisted patrons at the Dayton's Bluff Library with resume creation and job search strategies.
Operated the register efficiently during peak hours. Restocked supplies and maintained cleanliness in the dining area.
Shift Supervisor
Leeann Chin
Oct 2013 - Jul 2015 (1 year 9 months)
Championed customer service initiatives, fostering a welcoming environment. Trained and mentored new employees and managed bookkeeping and drawer counts.
Processed customer orders and handled cash transactions efficiently. Engaged with customers in the dining area, enhancing their overall experience.
Education
Degrees, certifications, and relevant coursework
Century College
Certificate, Accounting
2016 - 2019
Pursued a Certificate in Accounting at Century College from 2016 to 2019.
Century College
Associate's Degree, Administrative Assistant
2016 - 2019
Earned an Associate's Degree in Administrative Assistant at Century College from 2016 to 2019.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
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