At Synchronicity Group LLC, I facilitate virtual professional-development programs in communication, leadership, decision-making, and strategic planning. I create practical, interactive learning experiences and coach people to turn knowledge and goals into measurable actions.
At Matulich Business Solutions Group, I improved onboarding and training for Apex BPO, cutting training time by approximately two weeks and contributing to a 17% reduction in early attrition. I also directed concurrent training groups, progress tracking, follow-up, and coaching for 60+ employees while customer-service operations continued.
For a private university in Mexico, I developed an English-language degree program, from curriculum structure and course progression through learning objectives, content, and assessments. My work has also included training and coaching across business, education, and contact-center environments.
