I’m actively looking for a job in Technical support, remote support, service desk Level 2 support position
Looking for a job
Shashikant Pandey
@shashikantpandey1
Technical Specialist at HCLTech on the AMD project, with experience supporting enterprise service desks and managing IT infrastructure.
IndiaWhat I'm looking for
At HCLTech, I work as a Technical Specialist on the AMD project. I joined the Global Delivery Center in Patna in August 2024.
At Protected Harbor, I supported US-based clients as a Technical Support Engineer L3. My work included Windows server builds and deployments, Active Directory and GPO, and server maintenance.
I also handled data center operations, PRTG monitoring, and data protection support, including backup and recovery with Acronis. I provided remote support using ConnectWise Control and AnyDesk, and supported Exchange and 3CX VoIP deployments.
Earlier, I worked at IBM as a Technical Support Representative on service desk projects for HERTZ and R1RCM HEALTHCARE. Before IBM, I provided L1 technical support for the O2 (TELEFONICA UK LTD) UK telecom project at FIS.
Experience
Work history, roles, and key accomplishments
Current
Currently working as a Technical Specialist in HCLTech in AMD project.
Technical Support Engineer L3
Protected Harbor
Feb 2021 - May 2024 (3 years 3 months)
Worked in Protected Harbor as a Technical Support Engineer- L3, supported US based clients.
Worked in IBM as a Technical Support Representative, worked with US, Canada, AUSTRALIA, New Zealand and Middle East users in a Service desk projects - HERTZ and R1RCM HEALTHCARE.
Worked in a UK Telecom Project - O2 (TELEFONICA UK LTD) as a Tech support analyst - L1
Education
Degrees, certifications, and relevant coursework
SK
Skillsoft
Vulnerabilities and Exploits
Aug 2025
SK
Skillsoft
Release, Service Level, and Availability Management
Dec 2024
SK
Skillsoft
The Service Value Chain and General Management Practices
Dec 2024
SK
Skillsoft
Service Desk, IT Asset, Service Configuration, and Change Control Management
Dec 2024
SK
Skillsoft
The Guiding Principles of the Service Value System and Continual Improvement Model
Nov 2024
SK
Skillsoft
ITIL® 4 Foundation: Introduction
Nov 2024
SK
Skillsoft
ITIL® 4 Foundation: Key Concepts of Service Management
Nov 2024
Veer Bahadur Singh Purvanchal University (VBSPU), Jaunpur
Bachelor of Commerce - BCom, Accounting
2009 - 2012
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
IndiaAuthorized to work in
Salary expectations
1100k-1200k INR
Social media
Job categories
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