At SAP, I support production operations across 500+ SAP Commerce Cloud (CCv2) customer environments hosted on Microsoft Azure. I resolve 25–30 production incidents per month using Dynatrace, Kibana, AKS, and application logs, and contribute to root cause analysis.
I participate in and validate production deployments, including Blue-Green and Zero-Downtime releases, and analyze JVM, Garbage Collection, and Apache Tomcat performance. I also mentor and onboard engineers in production operations and incident response; my work was recognized with the Global Customer Champion Award (Q4 2025).
