At G-Xchange, Inc. (GCash), I led KYC operations and service delivery, monitoring performance against vendor SLAs and business requirements. I also provided operational insights and recommendations to address performance gaps.
I led the KYC Aftersales team responsible for ongoing due diligence, client reviews, and remediation. I also managed complaints involving KYC onboarding delays, document rejections, repeated information requests, and account restrictions.
At SeaMoney CreditPhilippines Inc., I led a KYC/operations team, setting goals and priorities and monitoring performance through operational metrics and reports. I also coached team members and addressed operational concerns.
Earlier, I worked in banking operations at EastWest Banking Corporation, handling transactions, account opening, KYC interviews, and STR/CTR reporting through the AMLA system. I hold a BSBA in Financial Management from National University and a Six Sigma Yellow Belt certification.
