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Sharlynn Small

@sharlynnsmall

Program Coordinator at Milan Prevention Coalition, coordinating community prevention programs and tracking outcomes through data and reporting.

United States

Message

At Milan Prevention Coalition, I coordinate community prevention programs from planning through evaluation. I maintain program records, analyze outcome data, organize outreach and training, and support grant reporting and compliance.

As Customer Service Quality Manager at CKS, I led team training and performance programs and helped reduce repeat issues by 25% through process redesign and cross-functional collaboration. I also managed customer accounts and used CRM and Excel to track performance and share data-driven updates.

Experience

Work history, roles, and key accomplishments

Current

Program Coordinator

Current

Milan Prevention Coalition

Jul 2025 - Present (1 year 3 months)

Coordinated community prevention programs from planning through evaluation, ensuring goals are met on time. Managed program setup, maintained participant rosters, and organized contracts, renewals, and follow-up communications.

Program Management Data Analysis Reporting Documentation Compliance Collaboration Event Coordination Training Grant Reporting

Customer Service Quality Manager

CKS

Sep 2023 - Feb 2025 (1 year 5 months)

Led and developed high-performing teams, implementing training, coaching, and performance evaluation programs that improved team productivity and customer satisfaction. Directed strategic initiatives that reduced repeat issues by 25% through process redesign and cross-functional collaboration.

Compliance Escalation Resolution Team Leadership Training Coaching Performance Evaluation Process Improvement Root Cause Analysis Account Management CRM Excel Data Analysis SOP Development

Operations Supervisor

Dana

Apr 2022 - Sep 2023 (1 year 5 months)

Managed daily production operations, applying technical and operational knowledge to meet performance metrics. Resolved complex production issues using data analysis and root cause problem-solving techniques to support efficient workflows.

Production Operations Data Analysis Root Cause Analysis Cross Functional Collaboration Safety Quality Change Management Leadership

Electrical Tester Lead

Reinhausen

Apr 2019 - Apr 2022 (3 years)

Streamlined process documentation and performance metrics, contributing to process optimization and improving workflow efficiency across departments. Worked closely with leadership to improve internal workflows and team performance.

Process Optimization Documentation Performance Metrics Workflow Improvement Leadership

Lead Operator

Pratt Industries

Sep 2014 - Mar 2019 (4 years 6 months)

Managed project timelines and resources to align with operational goals, providing strategic support in the execution of performance improvements. Optimized processes and tracked performance metrics to ensure alignment with organizational goals.

Project Management Resource Management Process Optimization Performance Metrics Strategic Support