Shaquita Moore
@shaquitamoore
I help banking and retail customers resolve issues, understand services, and move forward with confidence.
United StatesWhat I'm looking for
At First Horizon Bank, I supported clients remotely with account questions, banking products, first-call resolution, and accurate escalation documentation. I translate services and next steps into clear, customer-friendly guidance while identifying needs-based solutions.
Previously at The Fresh Market, I led guest service operations, resolved escalated concerns, balanced register funds, maintained pricing and data integrity, and coordinated work across teams. I'm seeking a remote customer onboarding, customer success, client success, or implementation coordination role where I can bring calm problem-solving and dependable service.
Experience
Work history, roles, and key accomplishments
Supported clients in a virtual banking environment, answering questions and guiding them through products, services, and account-related needs. Worked toward first-call resolution by listening to client concerns, analyzing requests, explaining options, and identifying appropriate next steps.
Education
Degrees, certifications, and relevant coursework
Parkland High School
High School Diploma, General Studies
Earned a High School Diploma from Parkland High School in Winston-Salem, NC.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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