Open to opportunities

Shantez Evans

@shantezevans

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Product Manager driving customer-focused digital products through agile leadership and data-driven decisions.

United States

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What I'm looking for

I seek a fast-paced technology role where I can lead agile product development, drive customer-focused solutions, collaborate cross-functionally, and grow into broader product leadership.

I am a product manager with deep experience leading technical initiatives from concept to market, prioritizing customer outcomes and iterative delivery. I combine agile practices with strong stakeholder management to consistently meet timelines and financial goals.

At Verizon I led product and technical project efforts, optimizing digital interactions and reducing friction—achieving an 89.5% completion rate for FWA Disconnects and a 73% reduction in NTP 24-Hour Suppression fraud. I maintained a 100% say-do ratio across multiple sprints while co-creating team vision and prioritizing backlogs.

Previously I managed a $140M project portfolio, used data analysis and BI tools to inform promotion strategies and increase retention revenue, and built cross-functional collaboration to improve operational efficiency. I also led PR and marketing campaigns earlier in my career, delivering high-impact reach and engagement.

I continuously invest in professional growth, completing training in Agile, Advanced Product Management, AI, and Core SQL, and I bring a customer-obsessed, results-driven approach to launching impactful digital products.

Experience

Work history, roles, and key accomplishments

Current

Product Manager

Current

Verizon

Jul 2024 - Present (1 year 6 months)

Led digital self-service and loyalty initiatives that achieved an 89.5% completion rate for FWA Disconnects and reduced NTP 24-hour suppression fraud by 73%, while maintaining a 100% say-do ratio across sprints.

Product Management Agile Roadmapping Data Analysis Jira Stakeholder Management KPI Tracking

Technical Project Manager

Verizon

Jun 2021 - Jul 2024 (3 years 1 month)

Managed a $140M project portfolio, translating data-driven requirements into Jira plans to improve tools and operational efficiency and reduce promotion fallout across cross-functional teams.

Project Management SQL Jira Data Analysis Stakeholder Management Portfolio Management Process Improvement Agile

Account Manager

Verizon

Apr 2018 - Jun 2021 (3 years 2 months)

Analyzed customer data with Cognos and Teradata SQL to develop retention strategies that increased annual revenue by up to $60M and led cross-functional efforts that reduced WFM volume by 50% for CitiGroup.

Account Management Cognos Teradata Salesforce Retention Strategy Cross Functional Collaboration Reporting Client Communication

Online Coordinator

Verizon

Jun 2016 - Apr 2018 (1 year 10 months)

Delivered online support for business and government accounts, developed the One Message tracking template, and led initiatives that shifted team performance to lead in the two-hour repeat category, earning two Presidential Awards.

Customer Support Market Research Communication Performance Improvement Templates

PR & Marketing Consultant

Shantez Evans Consulting

Sep 2014 - Jun 2016 (1 year 9 months)

Orchestrated the #BETthanksyou consumer engagement campaign yielding 10.9M social impressions and produced content and sponsorship materials for major events and venues to maximize audience reach.

Public Relations Campaigns Content Creation Community Engagement Media Relations

Senior Account Executive

Enchanted PR

Jan 2012 - Jun 2014 (2 years 5 months)

Designed and executed high-impact PR campaigns (e.g., The King Center) achieving 130% reach and led crisis management that mobilized 6,000+ supporters and secured national media coverage.

Public Relations Crisis Management Social Media Strategy Team Leadership Client Relations Event Promotion