Shantel Lyons-Leach

SL

Open to opportunities

Shantel Lyons-Leach

@shantellyons-leach

I support insurance operations through accurate eligibility review, policy documentation, billing, and client service.

What I'm looking for

I'm seeking a role in commercial risk operations where I can contribute to policy review, renewal support, client servicing, accurate documentation, and compliance-focused workflow management.

At HealthFund Solutions, I review insurance documentation to confirm eligibility and coverage accuracy, maintain audit-ready case records, and resolve discrepancies with providers, partners, and internal teams.

I've also managed billing, invoices, reconciliations, reporting, confidential records, renewal documentation, and compliance workflows at One Hope United, backed by high-volume data reconciliation experience at TRANSDEV.

Experience

Work history, roles, and key accomplishments

HS

Current

Sponsorship Manager

Current

HealthFund Solutions

Dec 2022 - Present (3 years 9 months)

Review patient insurance documentation for eligibility and coverage accuracy, maintain detailed case files, and collaborate with providers and internal teams to resolve discrepancies.

Insurance Documentation Policy Reviews Eligibility Assessment Case Management Compliance Data Tracking Reporting Excel Communication Skills

OU

Billing Specialist / Office Manager

One Hope United

Apr 2019 - Apr 2022 (3 years)

Managed billing workflows, processed invoices, reconciled statements, and maintained confidential files for compliance and audit standards.

Billing Invoicing Reconciliations Financial Records Compliance Audit Reporting Data Tracking Excel Communication Skills

OU

Family Support Specialist / FTC Facilitator

One Hope United

Jul 2017 - Apr 2019 (1 year 9 months)

Analyzed service needs, created case summaries, and maintained documentation for compliance and program alignment.

Case Management Documentation Compliance Reporting Data Analysis Facilitation Excel

CS

Youth Care Specialist

Children's Home Society

Jan 2016 - Jul 2017 (1 year 6 months)

Maintained logs, incident reports, compliance forms, and daily record documentation, ensuring audit-ready files.

Documentation Compliance Reporting Record keeping Excel

TR

Data Entry & Reconciliation Specialist

Transdev

Jul 2010 - Dec 2015 (5 years 5 months)

Processed large datasets, verified policy-related service entries, and reconciled discrepancies in reporting.

Data Entry Data Analysis Reconciliations Reporting Excel problem resolution

Education

Degrees, certifications, and relevant coursework

CC

Columbia College

Associate of Science, Human Services

Associate of Science in Human Services from Columbia College.

Tech stack

Software and tools used professionally

Microsoft Excel

Microsoft Word

Microsoft Outlook

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