Shanoya Allen

I’m a dynamic professional with a proven track record at Northern Caribbean University, excelling in data analysis and customer service. I leverage critical thinking to connect evidence to action.

Through my work, I enhanced academic programs and improved student satisfaction by 20%. I’m skilled in active listening and data entry, using what I learn to support informed decision-making.

In institutional research roles, I analyze institutional data to support decision-making and program improvement. I collaborate with departments to develop comprehensive reports on student outcomes and enrollment trends, and I conduct surveys and assessments to gauge student satisfaction and program effectiveness.

Alongside analysis, I bring strong frontline customer support from experience as a cashier and customer service representative. I handle inquiries, resolve concerns promptly, and maintain organized, efficient operations—always focused on positive client interactions.