Open to opportunities

Shannon Smith

@shannonsmith1

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Dedicated Behavior Technician and Sales Associate with 8+ years of experience.

United States

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What I'm looking for

I seek a role that fosters growth, teamwork, and impactful client interactions.

With over eight years of experience in customer service, I am a dedicated Behavior Technician and Sales Associate who thrives on creating positive experiences for clients. My journey has taken me through various roles, including fitness instruction and business ownership, where I have honed my skills in communication, problem-solving, and team development. I believe that every day presents an opportunity for growth, and I approach challenges with contagious energy that inspires those around me.

Currently, I work at Orange Theory Fitness, where I exceed membership sales goals and lead dynamic fitness classes. My role as a Registered Behavior Technician at the Behavior Change Institute allows me to deliver personalized ABA therapy to clients with developmental disorders, focusing on skill acquisition and behavior reduction. My experience as a business owner has equipped me with a strong understanding of supply chain management and customer satisfaction, which I leverage in every interaction.

Experience

Work history, roles, and key accomplishments

Current

Registered Behavior Technician

Current

Behavior Change Institute

Mar 2023 - Present (2 years 3 months)

Deliver one-on-one ABA therapy to clients with developmental disorders, implementing individualized treatment plans. Collect data on client progress and assist in parent training sessions while adhering to ethical guidelines.

Therapy Data Collection Treatment Planning Training Confidentiality

Current

Sales Associate, Fitness Instructor

Current

Orange Theory Fitness

Nov 2023 - Present (1 year 7 months)

Exceed monthly membership sales goals through persuasive communication and exceptional customer service. Conduct personalized studio tours, manage client accounts, and lead dynamic HIIT classes. Monitor member progress and collaborate with the sales team to enhance member engagement.

Sales Customer Service Customer Management Communication Team Collaboration Client Engagement Performance Monitoring

Secretary

Miller and Miller Law Office

Jun 2021 - Sep 2021 (3 months)

Greet clients and visitors, manage incoming calls, schedule appointments, and assist in organizing legal documents. Ensure accurate client information collection and efficient mail distribution.

Client Management Scheduling Legal Documentation Communication Time Management

Business Owner and Operator

Commerce Nutrition

Dec 2018 - Nov 2023 (4 years 11 months)

Develop and execute business strategies, manage budgets, and oversee daily operations. Focus on supply chain management and customer satisfaction while building a professional network within the local community.