Shannon-Lee Abdalla
@shannonleeabdalla
Dynamic individual passionate about learning and connecting with people.
What I'm looking for
I am a driven professional with a passion for learning and a natural talent for connecting with people. My adaptability allows me to seamlessly adjust to new software tools, technologies, and processes. I pride myself on my exceptional communication, teamwork, and problem-solving abilities, which significantly contribute to efficient project execution and successful team dynamics.
Currently, I am advancing my professional skills through the ALX Professional Foundation course, where I am honing my abilities in streamlining processes and enhancing productivity. My experience as a Sales Assistant at Shoprite has equipped me with the skills to deliver exceptional customer service and effectively resolve issues, contributing to a positive customer experience. Additionally, my role as a Community Champion in the ALX Virtual Assistance Program has allowed me to mentor over 1654 learners, improving their program completion rates through active involvement and support.
Experience
Work history, roles, and key accomplishments
Community Champion
ALX Virtual Assistance Program
Nov 2024 - Present (8 months)
Actively coordinated with a team of Community Champions to successfully mentor over 1654 learners, improving their program completion rates. Improved program outcomes by increasing activation and graduation rates through active involvement and mentorship.
Sales Assistant
Shoprite
Jun 2011 - Jun 2011 (0 months)
Delivered exceptional customer service, assisting with customer inquiries. Contributed to a positive customer experience through attentive and responsive support. Provided sales assistance by effectively communicating with customers and efficiently resolving issues.
Education
Degrees, certifications, and relevant coursework
Google for Education
Certificate of Completion, Applied Digital Skills
2023 - 2023
Completed the TNSES Applied Digital Skills program, gaining practical digital competencies.
Northlink College
National Certificate N2, Electrical (Heavy Current)
2013 - 2017
Obtained a National Certificate N2 in Electrical (Heavy Current), focusing on electrical principles and applications.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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