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Shane PerumalSP
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Shane Perumal

@shaneperumal

Software Support Engineer at RightWorks supporting accounting clients’ cloud environments, identity access, and threat response.

South Africa
Message

At RightWorks, I support clients in the accounting field with user identity and access, including cloud-based SSO applications.

I manage and support clients’ Microsoft 365 and Google Workspace environments as a Global Admin and Super Admin. I also support devices, monitor for threats and malware, and investigate and remediate breaches.

At Practice Protect, I supported accounting professionals in the US and Australia with user access and secure environments. I captured websites and configured them in a cloud-based portal to enable SSO and password controls.

At CCI International, I worked as a Tier 2 IT Specialist Support Engineer and a Tier 1 IT Specialist Support Engineer. My work included troubleshooting support issues, helping end users with hardware and software, and configuring and deploying desktops.

Experience

Work history, roles, and key accomplishments

RI
Current

Software Support Engineer

RightWorks

Jul 2025 - Present (1 year 3 months)

Supporting 1000s of American clients in the Accounting field, providing user access identity and SSO applications entirely on cloud. Managing and maintaining clients' MS 365 and Google Workspace environments as Global admin and Super Admin, including device management, threat monitoring, and breach investigation.

CI

Tier 2 IT Specialist Support Engineer

CCI International

Jan 2023 - Aug 2024 (1 year 7 months)

Addressed and resolved complex issues to ensure client satisfaction and compliance with service level agreements. Troubleshot intricate problems in a dynamic, fast-paced environment.

Education

Degrees, certifications, and relevant coursework

OC

Oval International College

Diploma, Information Technology

2014 - 2016

Diploma in Information Technology from Oval International College, completed from 2014 to 2016.

AS

Avonford Secondary School

Secondary School Certificate, General Studies

2013 - 2013

Secondary education at Avonford Secondary School in 2013.

Tech stack

Software and tools used professionally

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