At Ghassan Aboud Holding, I led technology operations and governance across 80+ sites, managing 47+ IT professionals and reporting to the Chief Digital Officer. I introduced structured escalation and recovery processes that cut recovery time to under four hours, and strengthened cybersecurity governance in an ISO 27001-aligned framework, reducing security incidents by 35%.
At HCL Technologies, I managed service delivery for banking and energy clients, leading teams of 200+ across 200+ sites. I developed business continuity and disaster recovery frameworks that brought recovery time below two hours, maintained 99.99% uptime SLA compliance, and delivered a 20% cost reduction.
