shamini divya
@shaminidivya
IT Operations Manager at WNS Global Service who rolled out enterprise MFA and managed a team of 35.
IndiaWhat I'm looking for
At WNS Global Service Pvt Ltd, I managed IT operations and a team of 35, with responsibility for service quality and SLA delivery. I also received the 2025 Great SLA Deliverables award from client AVIVA.
I led the end-to-end rollout of MFA using Microsoft Authenticator, integrating it with existing SSO and IAM systems. I also migrated legacy authentication to TOTP, push notifications, and FIDO2 keys.
Earlier, as a Software Developer at Clerysys Inc., I developed and maintained customized applications, including dynamic interfaces using HTML, CSS, and JavaScript. I also reviewed code and troubleshot software defects.
Experience
Work history, roles, and key accomplishments
Managed a team of 35 employees, overseeing IT operations, Active Directory, and identity management. Implemented MFA and PAM solutions, improved service quality, and achieved KPIs and SLAs.
Software Developer
Clerysys Inc.
Mar 2013 - May 2014 (1 year 2 months)
Developed and maintained customized software applications using HTML, CSS, and JavaScript. Conducted code reviews, debugged code, and resolved software defects.
Education
Degrees, certifications, and relevant coursework
Quaid-E-Millath Govt College for Women
M.C.A, Computer Application
Grade: 8.3
Completed Master of Computer Applications with a GPA of 8.3 in March 2013.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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