shamema parveen
@shamemaparveen
PEO Operations Supervisor using AI-driven process improvements to deliver 95%+ quality.
IndiaWhat I'm looking for
I’m a results-driven PEO Operations Supervisor who leads unemployment claims, garnishments, and NY WC/DBL/PFL workflows while keeping quality above 95%. Since being promoted in April 2026, I’ve managed a team of 7, reduced backlog by 30%, and led AI-related initiatives to improve operational efficiency.
Before moving into supervision, I owned unemployment claims end-to-end across 50 states, served as a subject matter expert for New York and Texas, and trained/ramped 6 analysts across the full claims lifecycle. I focus on operational excellence through SOPs, compliance-first client communications, backlog reduction, and measurable KPI improvements—while building a culture of inclusion and healthy competition. Earlier, I scaled quickly in customer support at Stripe, moving from Level 1 to Level 4 technical support and using Excel and structured planning to improve outcomes.
Experience
Work history, roles, and key accomplishments
Supervises a team of 7 across unemployment claims, garnishments, and NY WC/DBL/PFL workflows. Reduced team backlog by 30% while sustaining 95%+ quality and leads AI-related operational efficiency initiatives.
Owned end-to-end unemployment claims across 50 states, serving as subject matter expert for New York and Texas. Led training and ramp for 6 analysts and drove backlog reduction while sustaining 95%+ quality across high-volume caseloads.
Provided customer service for technical issues while meeting SLAs, onboarding new customers, troubleshooting API-related issues, and resolving financial report queries. Progressed from Level 1 to Level 4 technical/SaaS support and improved productivity through case inventory planning and Excel-based analysis.
Education
Degrees, certifications, and relevant coursework
Christ University
Bachelor of Arts, Economics, Political Science & Sociology
2020 - 2023
Grade: CGPA: 3.59/4
Pursued a BA in Economics, Political Science & Sociology at Christ University from 2020 to 2023, earning a CGPA of 3.59/4.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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