Open to opportunities

Shameda Williams

@shamedawilliams

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Experienced healthcare advocate skilled in patient support and compliance.

United States

Message

What I'm looking for

I seek a patient-centered role where I can use advocacy, data analysis, and administrative skills to improve care, ensure compliance, and support team collaboration in a respectful, growth-oriented workplace.

I am a dependable Healthcare Advocate and Administrative Assistant with extensive experience supporting patients, providers, and healthcare systems through clear communication, negotiation, and ethical practice. I have a proven track record at Accolade/2nd MD advocating for patients, resolving conflicts, and connecting people to resources.

My background includes medical supply coordination, high-volume reception, and administrative support in corporate and clinical environments, where I streamlined processes, managed databases, and handled multi-line call systems. I prioritize data-informed decisions to optimize practice outcomes while maintaining strict compliance and professionalism.

I am committed to empowering patients through education, compassionate outreach, and effective stakeholder communication, bringing creativity, risk management, and practice optimization to every role I undertake.

Experience

Work history, roles, and key accomplishments

Current

Healthcare Advocate

Current

Accolade/2nd MD

Jan 2022 - Present (3 years 10 months)

Provided patient advocacy and care navigation, explaining conditions and treatment options, coordinating appointments and benefits, and negotiating with providers and insurers to resolve conflicts and improve outcomes.

Patient Advocacy Care Coordination Insurance Verification Conflict Resolution Patient Education Data Analysis

Medical Supply Specialist

Texas Medical

Jun 2019 - Jan 2022 (2 years 7 months)

Managed DME order intake and processing, verified insurance, handled high-volume calls, provided equipment instructions, and oversaw daily shipping/receiving of 20–30 packages to ensure timely patient deliveries.

DME Order Entry Insurance Verification Customer Service Multi Line Phone Systems Inventory Management Documentation

Administrative Assistant

The Addison Group / AVEVA, Inc

Mar 2018 - Mar 2019 (1 year)

Provided front-desk and administrative support including visitor management, meeting coordination, travel and expense tracking, inventory procurement, and record keeping for contract assignments.

Receptionist Duties Meeting Coordination Record keeping Scheduling Administrative Support

Front Desk Receptionist

Burnett Specialists / Fayez Sarofim & Co

Sep 2016 - Dec 2017 (1 year 3 months)

Handled mail and FedEx processing, maintained conference room scheduling and office supplies, performed data entry and general administrative tasks to support office operations.

Data Entry Customer Service Administrative Support

Administrative Assistant

Burnett Specialists / Gilbane Construction

Feb 2016 - Sep 2016 (7 months)

Provided administrative support to project managers, maintained drawings and Excel spreadsheets, and managed office ordering to support construction project workflows.

Administrative Support Drawing Management Excel Spreadsheet Management Document Control Data Entry Coordination

Front Desk Receptionist

ExxonMobil

Sep 2010 - Nov 2015 (5 years 2 months)

Supported satellite office for engineering construction project by managing inbound calls, visitor reception, scheduling, message handling, and general secretarial duties to maintain office efficiency.

Call Screening Scheduling Office Support