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@aa028
IT Service Management Supervisor at Saudi Aramco developing Power BI dashboards to track SLA compliance, incidents, and customer satisfaction.
Saudi ArabiaWhat I'm looking for
At Saudi Aramco, I supervise IT service management activities and monitor operational performance. I develop dashboards and reports covering SLA compliance, incidents, requests, and customer satisfaction.
I analyze service data using Power BI, SQL, and Excel, and coordinate escalations, service improvements, and operational transitions.
Previously, I worked in IT Operations and Technical Services at Saudi Aramco, where I led technical support and service delivery activities. I also coordinated telecommunications and technology infrastructure operations.
I supported implementation and improvement projects and managed operational reporting, service coordination, and technical issue resolution. I hold a Bachelor’s Degree in Information Technology and certifications including PMP, ITIL 4, and COBIT 5 Foundation.
Experience
Work history, roles, and key accomplishments
IT Service Management Supervisor
Saudi Aramco
Jan 2024 - Present (2 years 10 months)
Supervise IT service management activities and operational performance. Develop dashboards and reports to monitor SLA compliance, incidents, requests, and customer satisfaction.
IT Operations and Technical Services
Saudi Aramco
Jan 2006 - Dec 2024 (18 years 11 months)
Led technical support and service delivery activities. Coordinated telecommunications and technology infrastructure operations and supported large-scale projects.
Education
Degrees, certifications, and relevant coursework
Saudi Electronic University
Bachelor's Degree, Information Technology
Bachelor's Degree in Information Technology from Saudi Electronic University, completed in 2018.
Jubail Industrial College
Diploma, Instrumentation and Control
Diploma in Instrumentation and Control from Jubail Industrial College, completed in 2006.
Tech stack
Software and tools used professionally
Availability
Location
Saudi ArabiaAuthorized to work in
Job categories
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