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Abdullah Alajmai

@abdullahalajmai

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Data Analyst with 3+ years of experience in operational efficiency.

Saudi Arabia

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What I'm looking for

I am looking for a role that fosters growth, encourages innovation, and values data-driven decision-making.

I am a dedicated Data Analyst with over three years of experience in technical support and data analysis. My journey in this field has been marked by a commitment to enhancing operational efficiency and customer satisfaction. At Prime Gate Communications & IT, I successfully improved customer satisfaction from 60% to 90% through rapid issue resolution and proactive system monitoring, reducing technical failures by 30%.

My academic background includes a Bachelor’s degree in Management Information Systems from Jubail Industrial College, where I developed the Hadrny mobile attendance management application as my capstone project. This project not only showcased my technical skills but also my ability to innovate and streamline processes. I am proficient in data analysis tools such as Excel, Power BI, and SQL, and I have hands-on experience with ERP systems like SAP, which I utilized during my roles in various organizations.

With strong communication skills and a knack for problem-solving, I thrive in collaborative environments where I can contribute to strategic initiatives. I am eager to leverage my skills and experiences to drive data-driven decision-making and operational improvements in my next role.

Experience

Work history, roles, and key accomplishments

COOP TRAINING | Sales Associate

Cameron Technologies

Jan 2025 - May 2025 (4 months)

Prepared sales invoices and integrated them into SAP systems. Liaised with Aramco to ensure order fulfillment and monitored sales pipelines, updating database records.

SAP Invoicing Database Management order fulfillment Sales Pipeline Management

IT Support Specialist

Abdul Mohsen Al Hokair Group

Feb 2023 - Jun 2023 (4 months)

Provided technical troubleshooting and end-user support, ensuring smooth operation of IT systems. Managed SAP data entry and system updates to maintain data integrity and system efficiency.

Technical Troubleshooting User Support system updates IT Support

Public Relations Specialist

Abdul Mohsen Al Hokair Group

Sep 2022 - Jan 2023 (4 months)

Handled customer communications and satisfaction initiatives, improving client relations. Analyzed client feedback and generated executive reports to inform strategic decisions.

Customer Communications Public Relations Customer Satisfaction

Data Analyst

Prime Gate Communications & IT

Aug 2019 - Jul 2021 (1 year 11 months)

Reduced technical failures by 30% through proactive system monitoring, enhancing system reliability. Boosted customer satisfaction from 60% to 90% via rapid issue resolution and utilized Excel and Power BI for data visualization and reporting.

Data Analysis Excel Power BI System Monitoring Customer Satisfaction Data Visualization Reporting

Education

Degrees, certifications, and relevant coursework

Jubail Industrial College

Bachelor ’s in Management Information Systems, Management Information Systems

Activities and societies: Capstone Project: Developed Hadrny, a geolocation and biometric-based attendance management app for educational institutions.

Developed Hadrny, a geolocation and biometric-based attendance management app for educational institutions. This capstone project streamlined attendance tracking for academic institutions, reducing administrative workload by 40%.