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Sahithi RajuSR
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Sahithi Raju

@sahithiraju

Technology Support Engineer with 2.7 years in L1 application and desktop support.

India
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What I'm looking for

I seek a Technology Support Engineer role focusing on SLA-driven incident resolution, collaborative teams, growth in system administration, and strong end-user impact.

I am a Technology Support Engineer with 2.7 years of L1 application and desktop support experience in healthcare environments. I specialize in incident management, SLA-driven ticket resolution, and end-user communication using ServiceNow.

At Atos Syntel I provided Level-1 application and desktop support, handled incidents and service requests, and performed Windows troubleshooting for login issues, application errors, slow systems, and network connectivity problems.

I regularly supported password resets, account creation, access requests, monitored system health, performed routine maintenance, and participated in troubleshooting calls and client meetings to close issues efficiently.

I document resolutions, contribute to knowledge base creation, collaborate with internal teams and vendors, and follow up with users to ensure satisfaction and operational stability.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

SK

Sri Venkateshwara College of Engineering, Kadapa

Bachelor of Technology, Electrical and Electronics Engineering

2018 - 2021

Grade: CGPA: 7.8

Completed a Bachelor of Technology in Electrical and Electronics Engineering with a CGPA of 7.8.

GK

Government Polytechnic, Kamalapuram

Diploma, Electrical and Electronics Engineering

2015 - 2018

Grade: CGPA: 8.2

Completed a Diploma in Electrical and Electronics Engineering with a CGPA of 8.2.

MK

Mother India High School, Kadapa

SSC, Secondary Education

2014 - 2015

Grade: CGPA: 9.2

Completed Secondary School Certificate (SSC) with a CGPA of 9.2.

Tech stack

Software and tools used professionally

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Sahithi Raju - Technology Support Engineer - Atos Syntel | Himalayas