Sahithi Raju

I am a Technology Support Engineer with 2.7 years of L1 application and desktop support experience in healthcare environments. I specialize in incident management, SLA-driven ticket resolution, and end-user communication using ServiceNow.

At Atos Syntel I provided Level-1 application and desktop support, handled incidents and service requests, and performed Windows troubleshooting for login issues, application errors, slow systems, and network connectivity problems.

I regularly supported password resets, account creation, access requests, monitored system health, performed routine maintenance, and participated in troubleshooting calls and client meetings to close issues efficiently.

I document resolutions, contribute to knowledge base creation, collaborate with internal teams and vendors, and follow up with users to ensure satisfaction and operational stability.