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Shahbaz Umar

@shahbazumar

I am an Operations Executive specializing in customer issue resolution and document analysis.

India
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What I'm looking for

I seek an operations role where I can apply document-review and customer-resolution skills in a collaborative, process-driven team with growth and responsibility for improving compliance and customer satisfaction.

I am an operations-focused professional with experience at MEDIBUDDY and STARTEK, skilled in medical document review and customer issue resolution. I improved document compliance by analyzing error trends and providing actionable feedback to streamline review procedures.

At STARTEK I resolved escalated inquiries, strengthened client relationships, and used strong verbal communication to identify customer needs. I hold a B.Tech in Biotechnology and bring disciplined time management, adaptability, and a results-driven approach to fast-paced teams.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

BT

Bansal Institute of Engineering and Technology

Bachelor of Technology, Biotechnology

Completed Bachelor of Technology in Biotechnology at Bansal Institute of Engineering and Technology, graduating in 2017.

Central Board of Secondary Education logoCE

Central Board of Secondary Education

Intermediate

Grade: 62%

Completed Intermediate (Class 12) under the Central Board of Secondary Education with 62%.

Council for the Indian School Certificate Examinations logoCE

Council for the Indian School Certificate Examinations

High School

Grade: 65%

Completed High School (ICSE/Class 10) under the Council for the Indian School Certificate Examinations with 65%.

Tech stack

Software and tools used professionally

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