Open to opportunities

Shahbaz Umar

@shahbazumar

Message

I am an Operations Executive specializing in customer issue resolution and document analysis.

India

Message

What I'm looking for

I seek an operations role where I can apply document-review and customer-resolution skills in a collaborative, process-driven team with growth and responsibility for improving compliance and customer satisfaction.

I am an operations-focused professional with experience at MEDIBUDDY and STARTEK, skilled in medical document review and customer issue resolution. I improved document compliance by analyzing error trends and providing actionable feedback to streamline review procedures.

At STARTEK I resolved escalated inquiries, strengthened client relationships, and used strong verbal communication to identify customer needs. I hold a B.Tech in Biotechnology and bring disciplined time management, adaptability, and a results-driven approach to fast-paced teams.

Experience

Work history, roles, and key accomplishments

Operations Executive

Startek

Jul 2022 - Apr 2023 (9 months)

Resolved escalated customer inquiries and complaints in a timely manner, strengthening client relationships through effective communication and issue resolution.

Customer Service Client Relationship Management Communication Time Management

Form Reviewer

Medibuddy

May 2021 - Jan 2022 (8 months)

Reviewed medical documents for accuracy and compliance with industry standards, analyzed error trends and recommended process improvements to enhance documentation quality.