Looking for a job

Shahbaz Khan

@shahbazkhan12

Message

I improve customer service workflows through AI-driven support and reliable operations.

India

Message

What I'm looking for

I'm seeking a stable, long-term work-from-home opportunity with a good, esteemed company where I can deliver high-impact results with consistency and reliability.

I've supported 50–70 customers daily at Sohail Super Store, resolving complex complaints, handling billing and cash reconciliation, and keeping service operations running smoothly.

As an independent AI consultant and freelance AI auditor, I optimize prompts and chatbot workflows using sentiment analysis and emotion tagging. I also bring end-to-end recruitment experience, from sourcing and screening to interview coordination.

Experience

Work history, roles, and key accomplishments

Current

Independent AI Consultant

Current

Freelance

Jul 2025 - Present (1 year 3 months)

Engineered and optimized AI prompts to improve chatbot interaction quality and response precision. Managed AI-driven chatbot workflows, incorporating sentiment analysis and emotion tagging to prioritize urgent customer cases.

Prompt Engineering AI Chatbot Manager Sentiment Analysis Emotion Tagging AI Enhanced CRM SOP Adherence

HR Recruitment Specialist

Freelance

Jan 2026 - Jun 2026 (5 months)

Managed end-to-end recruitment cycles, from sourcing and screening candidates to coordinating final interviews. Implemented data-driven talent acquisition strategies to identify high-quality candidates efficiently.

Recruitment Talent Acquisition Candidate Sourcing Screening Interview Coordination Data Driven Strategies

Customer Service Associate

Sohail Super Store

Jan 2020 - Jul 2025 (5 years 6 months)

Primary contact for 50-70 customers daily, managing product inquiries and service requests. Resolved complex customer complaints with professionalism to ensure long-term brand loyalty.

Client Communication Complaint Handling Conflict Resolution Billing Cash Management Inventory Knowledge