At Dynacons Systems and Solutions Ltd., I provide desktop support for the Godrej & Boyce client, handling tickets involving hardware, software, Windows, and networking issues.
I provide L1/L2 desktop and remote support, including for international users, and troubleshoot Microsoft Office 365 issues.
I install and configure desktops, laptops, applications, and peripherals, and manage site-level and list-level access and permissions.
I handle ticket updates and incident closure, restore services within agreed support timelines, and escalate complex incidents to the appropriate support teams.
