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Shaffi Singla

@shaffisingla

Operations Manager at TForce Integrated Solutions who improved retail delivery performance from below 85% to 98–99%.

At TForce Integrated Solutions, I manage daily transportation operations for major retail clients, including Gap Inc. brands, across 40–50 retail locations in British Columbia. I improved delivery performance from below 85% to consistently 98–99% through stronger performance tracking, communication, accountability, and process improvements.

At Garuda Transport Ltd., I coordinated transportation operations, driver assignments, workforce scheduling, and resource planning for Canadian and U.S. activities. I also monitored service activity and resolved scheduling conflicts, delivery issues, and operational disruptions.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

TForce Integrated Solutions

Aug 2020 - Present (6 years 2 months)

Manage daily transportation and operational activities for major retail clients, including Gap Inc. brands, across 40–50 retail locations. Improved delivery performance from below 85% to consistently 98–99% through performance tracking and process improvements.

Transportation Operations Retail Logistics Workforce Planning KPI Management Root Cause Analysis Process Improvement Stakeholder Management Excel Outlook Microsoft Word PowerPoint

Operations Coordinator

Garuda Transport Ltd.

Sep 2017 - Aug 2020 (2 years 11 months)

Coordinated daily transportation operations, driver assignments, workforce scheduling, and resource planning for Canadian and U.S. activities. Monitored service activity and resolved scheduling conflicts and operational disruptions.

Transportation Operations Workforce Scheduling Resource Planning Performance Monitoring Data Entry Reporting Communication Skills Excel Outlook

Cashier/Team Member

Tim Hortons

Oct 2016 - Aug 2017 (10 months)

Provided customer service in a high-volume, fast-paced environment while maintaining accuracy and efficiency. Managed multiple priorities and collaborated with team members to ensure smooth daily operations.

Customer Service Cash Handling Teamwork Time Management Accuracy

Customer Service Representative

Healthy Monkey Cafe

May 2016 - Oct 2016 (5 months)

Provided customer service in a busy retail environment, processed transactions, and supported daily operational requirements. Collaborated with team members to maintain efficient service.

Customer Service Transaction Processing Retail Operations Teamwork Attention To Detail