At Arctic Glacier Canada Inc., I lead workforce planning across 50+ routes and use TMS data to support route planning, scheduling, and issue resolution.
I improved route efficiency by 15% through optimized scheduling strategies and reduced service disruptions by 20% by identifying operational trends. I also developed Power BI dashboards that improved reporting accuracy by 25%.
Earlier at Arctic Glacier Canada Inc., I managed station-level administration, scheduling, workforce coordination, and compliance tracking. I improved reporting accuracy by 30%, coordinated hiring and onboarding activities that reduced delays by 15%, and developed SOPs and training materials.
At Air Transat (DNATA), I trained 20+ employees and supported real-time operational decisions, improving customer satisfaction scores by 15% while maintaining 100% compliance with airport standards. My experience also includes customer service operations at Aer Lingus (Swissport Inc.) and Airport Terminal Services – United Airlines.
