Open to opportunities

Shadrack Kimutai

@shadrackkimutai

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Ambitious data analyst passionate about leveraging technology for impact.

Kenya

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What I'm looking for

I seek a role that fosters growth, encourages innovation, and values teamwork.

I am a dedicated and self-motivated data analyst with a Bachelor’s degree in Actuarial Science from Dedan Kimathi University of Technology. My journey has been marked by a commitment to excellence and a passion for transforming complex data into actionable insights. I have honed my skills through various roles, including my current position as a Performance Management Associate at Greenwheels Africa, where I track customer performance and develop tailored support plans to enhance their success.

Throughout my career, I have demonstrated strong analytical abilities and a keen understanding of customer needs. My internship as a Customer Experience Analyst at Proto Energy allowed me to capture and analyze customer feedback effectively, leading to informed decisions that improved service delivery. I am driven by the desire to create a positive impact in society through data analysis, ensuring that information is accessible and understandable to all.

Experience

Work history, roles, and key accomplishments

Current

Performance Management Associate

Current

Greenwheels Africa

Jan 2024 - Present (1 year 4 months)

As a Performance Management Associate, I track customer performance daily, compile data into comprehensive reports, and develop tailored support plans for under-performing customers. My role involves ensuring alignment of performance management processes with business goals.

Data Analysis Performance Tracking Customer Support Reporting

Customer Experience Analyst Intern

Proto Energy

Jan 2024 - Mar 2024 (2 months)

During my internship as a Customer Experience Analyst, I captured customer data in CRM software, conducted surveys, analyzed feedback, and generated reports to inform management decisions, ensuring customer satisfaction.

CRM Software Capture Management Survey Reporting Customer Satisfaction

Financial Advisor

CIC Insurance Group

Jan 2023 - Jan 2024 (1 year)

As a Financial Advisor, I identified potential customers, generated market leads, and developed financial strategies tailored to clients' goals. I provided professional advice on insurance, mortgages, and retirement plans.

Financial Analysis Market Research Strategy Development Insurance

Sales Executive

911 Group

Feb 2022 - Feb 2023 (1 year)

In my role as a Sales Executive, I identified leads, marketed products, and developed sales proposals. I focused on customer service and feedback to enhance service delivery.

Sales Strategy Lead Generation Customer Service Market Analysis Proposal Development

Attachee

National Social Security Fund

Jan 2020 - Dec 2019 (-1 years 11 months)

As an Attachee, I gained experience in member registration, compliance checks, and customer service. I assisted in processing claims and provided support to clients regarding their contributions.

Customer Service Compliance Data Entry Claims

Education

Degrees, certifications, and relevant coursework

Dedan Kimathi University Of Technology

Bachelor of Science, Actuarial Science

2016 - 2021

Grade: Second Class Honors (Lower Division)

Completed a Bachelor of Science in Actuarial Science, achieving Second Class Honors (Lower Division). The program focused on statistical methods, financial mathematics, and risk assessment, equipping me with the skills necessary for a career in data analysis and actuarial science.

Lelmokwo Boys High School

Kenya Certificate Of Secondary Education, Secondary Education

2012 - 2015

Grade: A-

Completed the Kenya Certificate Of Secondary Education (KCSE) with an A- grade. The curriculum included a broad range of subjects, fostering a strong foundation for further education.