Shadia Slika
@shadiaslika
Bilingual payroll and customer service consultant skilled in technical support, payroll services, team leadership.
CanadaWhat I'm looking for
I am a bilingual payroll consultant with hands-on experience providing technical support for payroll services, troubleshooting PC hardware and software, and managing client tickets and escalations. I combine strong customer-service skills with technical knowledge of Microsoft O365 tools including Excel, OneNote, and PowerPoint.
My background includes leadership roles in fast-paced retail and foodservice environments where I supervised teams, handled inventory and stock management, and maintained high standards on inspections. I have experience answering high volumes of calls and emails across multiple platforms and screens, resolving issues on first contact, and following up on open tickets.
I hold a diploma in Marketing from Fanshawe College and studied International Economics and Trade at Zhejiang University of Technology. I am adaptable, eager to relocate, and focused on delivering reliable payroll and technical support while driving excellent client communication and operational efficiency.
Experience
Work history, roles, and key accomplishments
Payroll Consultant
CGI
Oct 2025 - Present (4 months)
Provide technical support for payroll services, troubleshoot hardware and website issues, create and follow up IT tickets, and manage client communications to resolve incidents promptly.
Assistant Manager
Tim Hortons
Aug 2024 - Oct 2025 (1 year 2 months)
Supervised daily restaurant operations, managed inventory and weekly orders, led team to maintain 90%+ inspection scores, and handled department and stock management.
Supervisor
Tim Hortons
Jan 2022 - Apr 2024 (2 years 3 months)
Managed store openings and closings, supervised staff, drove upselling and fast service, handled receiving and stocking, and maintained hygienic and safety procedures.
Customer Service & Sales Rep
Marketing Call Center
Jan 2020 - Dec 2021 (1 year 11 months)
Promoted major brands, organized client meetings, resolved customer issues, maintained customer records securely, and provided technical troubleshooting for routers and homeboxes.
Customer Service Representative
Medavie Blue Cross
Answered customer inquiries on benefits and eligibility, resolved issues on first call, handled complaints and provided technical assistance across multiple platforms.
Education
Degrees, certifications, and relevant coursework
Fanshawe College
Diploma, Marketing
2022 - 2023
Completed a diploma program in Marketing at Fanshawe College focusing on marketing principles and practical sales/customer service skills.
Zhejiang University of Technology
International Economics and Trade
2019 - 2021
Studied International Economics and Trade at Zhejiang University of Technology with coursework in trade and international business.
Availability
Location
CanadaAuthorized to work in
Job categories
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