Aminat Bola IbraheemAI
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Aminat Bola Ibraheem

@aminatbolaibraheem

Detail-oriented professional with expertise in payroll and customer support.

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What I'm looking for

I am looking for a role that values customer service excellence and offers opportunities for professional growth.

I am a detail-oriented and customer-focused professional with over 10 years of experience in payroll, fraud prevention, customer support, and hospitality. I hold a Master of Business Administration and a Project Management Professional certification, which have equipped me with the skills to handle financial transactions and resolve customer complaints effectively. My proficiency in various software tools, including QuickBooks and Sage 50, allows me to maintain accurate records and ensure the completeness of payment details.

Throughout my career, I have demonstrated exceptional communication skills and a strong ability to multitask in fast-paced environments. My experience includes processing payroll and payable payments, assisting customers with software installations, and tracking payment transactions using SSRS and PowerBI. I take pride in my organized approach to record-keeping and my commitment to providing excellent customer service, which has consistently resulted in high-quality assurance scores.

I am passionate about leveraging my skills to contribute to a dynamic team and help organizations achieve their goals. I am eager to continue growing professionally while delivering outstanding service and support to customers.

Experience

Work history, roles, and key accomplishments

TC
Current

Payroll & Customer Support Professional

Telpay Canada

Jun 2022 - Jan 2025 (2 years 7 months)

Managed payroll processing and customer inquiries, ensuring accuracy in financial transactions and record keeping. Utilized QuickBooks and Sage 50 for payment processing and reconciliations. Assisted customers with software installations and troubleshooting, while tracking payment transactions using SSRS and PowerBI.

MG

Customer Service Representative

Manpower Inc (Ministry of Health-BC Government)

Sep 2021 - Apr 2022 (7 months)

Provided assistance to citizens regarding Covid vaccine appointments and inquiries. Ensured accurate information transfer and adherence to scripts, achieving high Quality Assurance scores. Demonstrated teamwork and problem-solving skills.

MI

Customer Service Representative

Market Force Information

Sep 2019 - Aug 2021 (1 year 11 months)

Assisted clients with problem-solving and provided support via social media and app platforms. Documented interactions and followed up on resolutions, ensuring timely communication and maintaining accurate records.

LI

Hospitality Supervisor

Life-Time

Aug 2016 - Apr 2019 (2 years 8 months)

Supervised staff and resolved employee inquiries while managing logistics and maintaining records of children's academic progress. Conducted training and ensured compliance with safety standards.

SW

Customer Service Professional

Shadoof Electronics W.L.L

Jan 2014 - Jul 2016 (2 years 6 months)

Handled customer inquiries and processed orders with a focus on accuracy and professionalism. Resolved service complaints and maintained loss prevention standards.

Education

Degrees, certifications, and relevant coursework

Anglia Ruskin University logoAU

Anglia Ruskin University

Master of Business Administration, Business Administration

2020 - 2022

QS

Qualifi- Cambridge Management and Leadership School

Post Graduate Diploma, Strategic Management and Leadership

2021 - 2021

University of Derby logoUD

University of Derby

Bachelor's, Hospitality Management

2018 - 2021

MM

Metropolitan School of Business and Management

Certificate, Human Resource Management

2020 - 2020

Advance Leaning and Interactive System Online (ALISON) logoA(

Advance Leaning and Interactive System Online (ALISON)

Diploma, Human Resources Management

2014 - 2014

OSH-Academy logoOS

OSH-Academy

Certificate, Occupational Safety and Health Management

2012 - 2012

TI

The Polytechnic Ile Ife

Diploma, Hotel Management

2010 - 2012

Tech stack

Software and tools used professionally

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Aminat Bola Ibraheem - Payroll & Customer Support Professional - Telpay Canada | Himalayas