Aminat Bola Ibraheem
@aminatbolaibraheem
Detail-oriented professional with expertise in payroll and customer support.
What I'm looking for
I am a detail-oriented and customer-focused professional with over 10 years of experience in payroll, fraud prevention, customer support, and hospitality. I hold a Master of Business Administration and a Project Management Professional certification, which have equipped me with the skills to handle financial transactions and resolve customer complaints effectively. My proficiency in various software tools, including QuickBooks and Sage 50, allows me to maintain accurate records and ensure the completeness of payment details.
Throughout my career, I have demonstrated exceptional communication skills and a strong ability to multitask in fast-paced environments. My experience includes processing payroll and payable payments, assisting customers with software installations, and tracking payment transactions using SSRS and PowerBI. I take pride in my organized approach to record-keeping and my commitment to providing excellent customer service, which has consistently resulted in high-quality assurance scores.
I am passionate about leveraging my skills to contribute to a dynamic team and help organizations achieve their goals. I am eager to continue growing professionally while delivering outstanding service and support to customers.
Experience
Work history, roles, and key accomplishments
Payroll & Customer Support Professional
Telpay Canada
Jun 2022 - Jan 2025 (2 years 7 months)
Managed payroll processing and customer inquiries, ensuring accuracy in financial transactions and record keeping. Utilized QuickBooks and Sage 50 for payment processing and reconciliations. Assisted customers with software installations and troubleshooting, while tracking payment transactions using SSRS and PowerBI.
Customer Service Representative
Manpower Inc (Ministry of Health-BC Government)
Sep 2021 - Apr 2022 (7 months)
Provided assistance to citizens regarding Covid vaccine appointments and inquiries. Ensured accurate information transfer and adherence to scripts, achieving high Quality Assurance scores. Demonstrated teamwork and problem-solving skills.
Customer Service Representative
Market Force Information
Sep 2019 - Aug 2021 (1 year 11 months)
Assisted clients with problem-solving and provided support via social media and app platforms. Documented interactions and followed up on resolutions, ensuring timely communication and maintaining accurate records.
Hospitality Supervisor
Life-Time
Aug 2016 - Apr 2019 (2 years 8 months)
Supervised staff and resolved employee inquiries while managing logistics and maintaining records of children's academic progress. Conducted training and ensured compliance with safety standards.
Customer Service Professional
Shadoof Electronics W.L.L
Jan 2014 - Jul 2016 (2 years 6 months)
Handled customer inquiries and processed orders with a focus on accuracy and professionalism. Resolved service complaints and maintained loss prevention standards.
Education
Degrees, certifications, and relevant coursework
Anglia Ruskin University
Master of Business Administration, Business Administration
2020 - 2022
Qualifi- Cambridge Management and Leadership School
Post Graduate Diploma, Strategic Management and Leadership
2021 - 2021
University of Derby
Bachelor's, Hospitality Management
2018 - 2021
Metropolitan School of Business and Management
Certificate, Human Resource Management
2020 - 2020
Advance Leaning and Interactive System Online (ALISON)
Diploma, Human Resources Management
2014 - 2014
OSH-Academy
Certificate, Occupational Safety and Health Management
2012 - 2012
The Polytechnic Ile Ife
Diploma, Hotel Management
2010 - 2012
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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