S G

Manage franchise office operations and coordinate ongoing support for brokers and business partners. Coordinate franchise agreements, onboarding, payment follow-up, revenue monitoring, and sales initiatives.

Converted leads into vehicle shipping orders through needs assessment and CRM follow-up. Negotiated with carriers, coordinated schedules, and managed customer enquiries and shipment updates.

Delivered instruction in sales and marketing, CRM management, and interview techniques.

Identified client development needs and coordinated tailored training programmes to support employee and organisational development.

Coordinated onboarding and training programmes for new sales representatives and prepared individual coaching plans. Planned commercial and behavioural development programmes using various learning methods.

Coordinated finished vehicle logistics for domestic and export markets, including damage management, KPIs, and customer complaints. Prepared monthly vehicle sales forecasts for international markets.

Managed domestic and international customer order flows, SAP entries, complaints, and claims. Coordinated material supply and packaging standards for production and tracked CKD orders and inventory through MRP systems.

Evaluated suppliers, compared quotations, and negotiated pricing and contract terms. Tracked purchase orders and deliveries, maintained records, and supported logistics operations.

Coordinated customer orders, delivery schedules, and intercompany shipments using MRP systems. Translated customer forecasts into production planning requirements and coordinated sales operations and customer claims.

Pursued an MBA in Leadership and Global Entrepreneurship from 2019 to 2022.

Completed a Master of Business Administration from 2015 to 2017.

Completed studies in German Language Teaching from 2007 to 2008.

Earned a Bachelor's Degree in German Language Teaching from 2002 to 2007.