Open to opportunities

Gizem Karakurumer

@gizemkarakurumer

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Experienced Foreign Trade and Logistics Chief with strong customer service skills.

Turkey

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What I'm looking for

I am looking for a challenging role that allows me to leverage my expertise in foreign trade and logistics while contributing to a dynamic team focused on growth and customer satisfaction.

I am a dedicated professional with over 11 years of experience in foreign trade, logistics, and customer service management. My career has been marked by my role as Foreign Trade and Logistics Chief at Tor Industry Metal Anonim Şirketi, where I successfully managed all import and export operational processes. I have a proven track record of ensuring timely delivery and maintaining high customer satisfaction levels through effective planning and coordination.

My educational background includes a Bachelor's degree in Foreign Trade, complemented by an Erasmus program experience in Austria. I have developed strong negotiation skills and have a keen ability to manage teams, ensuring seamless operations between blue and white-collar workers. My commitment to continuous improvement has allowed me to implement strategies that enhance company profitability and operational efficiency.

Experience

Work history, roles, and key accomplishments

TŞ

Foreign Trade & Logistics Chief

TOR INDUSTRY METAL ANONİM ŞİRKETİ

Jan 2017 - Apr 2024 (7 years 3 months)

Managed all import and export operational processes, ensuring timely delivery and customer satisfaction. Led a team to maintain performance scores above targets and coordinated logistics and customs operations.

Logistics Coordination Customer Service Team Leadership Process Optimization Contract Management

Customer and Sales Representative

ALTINOK DERİ KONF.İHR.İTH.SAN.VE TİCARET LTD.STİ

Mar 2014 - May 2016 (2 years 2 months)

Conducted customer research and visits to enhance export volume. Organized and tracked orders from customers, ensuring smooth delivery processes.

Customer Research Order Management Customer Relationship Management

Foreign Trade Specialist

NORMYAY LTD.STİ

Jul 2012 - Mar 2014 (1 year 8 months)

Conducted research and meetings to boost import and export volume. Planned and tracked orders, ensuring compliance with logistics processes.

Market Research Compliance Order Processing Report Preparation

Education

Degrees, certifications, and relevant coursework

Izmir University of Economics

Bachelor's Degree, Foreign Trade

2007 - 2012

Activities and societies: Erasmus Program participant, team collaboration experience.

Studied Foreign Trade with a focus on operational processes and export customer management. Participated in the Erasmus program in 2011, working with a team of 12 people, including international collaboration.