At Digital Harbor Inc., I run the roadmap for KYP, a Medicaid provider enrollment platform used by state agencies. I redesigned a confusing, multi-step enrollment form with weak validation, cutting processing time by 25% between Q2 and Q3 2025.
I translate CMS compliance requirements and client priorities into shippable features, balancing regulatory deadlines, usability, and engineering capacity. I manage the JIRA backlog, set acceptance criteria, and work with engineering to keep the platform secure and scalable for state agency environments on AWS.
Previously at Digital Harbor Inc., I led a provider enrollment workflow redesign that cut processing time by 35%. I also worked on API integration and produced product documentation supporting releases across Agile and Waterfall tracks.
At Intact Insurance, I analyzed call center data and prioritized enhancements that increased throughput by 40% in the first quarter. At Aviva Insurance, I scoped and shipped a conversational AI assistant, then used CSAT and intent-resolution data to guide iterations that lifted satisfaction past 80% within six months.
