Open to opportunities

Seshni Naicker

@seshninaicker

Message

Senior customer support and administration professional specializing in remote client service and accurate records.

South Africa

Message

What I'm looking for

I’m looking for a role where I can deliver remote customer support and reliable administrative support, keep accurate records, coordinate schedules, and handle confidential information. I want a team that values professionalism, clear communication, and meeting deadlines.

I’m a dynamic Administrative and Customer Support professional with over 8 years of experience delivering exceptional service and managing client relationships. I focus on remote customer support, administrative tasks, and efficient problem-solving that keeps clients confident and operations running smoothly.

At Jetstream Designs, I deliver remote customer support through email and online messaging platforms, handling administrative work like data entry, document preparation, and record keeping. I coordinate client schedules, address inquiries, facilitate follow-ups remotely, and resolve customer issues with professionalism, while safeguarding confidential information and meeting deadlines.

Earlier, I supported customers and handled similar administrative responsibilities at Tool Trade from 2010 to 2014. Before that, I brought strong communication and classroom management as a Grade 1 teacher, planning lessons, supporting learning through whole class and small group teaching, collaborating with colleagues, and engaging with parents on learner progress.

Experience

Work history, roles, and key accomplishments

Current

Remote Admin & Customer Support

Current

Jetstream Designs

Jan 2015 - Present (11 years 8 months)

Provided remote customer support via email and online messaging, handling client inquiries and follow-ups. Managed administrative tasks including data entry, document preparation, record keeping, scheduling, and confidential information handling.

Remote Administrative Support Customer Support Data Entry Documentation Preparation Record keeping Scheduling Query Resolution Problem Solving Professional Written Communication Confidentiality Reporting Workflow Management Independent work Time Management Client Communication

Customer Support Administrator

Tool Trade

Jan 2010 - Dec 2014 (4 years 11 months)

Delivered customer support through email and online messaging and completed administrative tasks such as data entry, document preparation, and record keeping. Coordinated client schedules, resolved issues professionally, and maintained accurate digital records with confidentiality.

Customer Support Data Entry Documentation Preparation Record keeping Scheduling Client Communication Query Resolution Problem Solving Confidentiality Independent work Time Management

Primary School Teacher

DawnRidge Primary School

Jan 2007 - Jul 2009 (2 years 6 months)

Taught a Grade 1 class using the CAPS curriculum and supported learning through whole-class and small-group instruction. Communicated learner progress with parents and teachers, prepared and marked registers, and supervised students during lunch breaks.