At PYPE AI, I lead QA for Voice AI and LLM-powered applications, managing concurrent projects from test planning through release sign-off. I’ve delivered 10+ releases and conduct in-depth reviews of voice conversations.
I design scenarios for voice interactions, ASR/TTS validation, prompt testing, latency, interruptions, and edge cases. I also test APIs with Postman and track defects and releases in Jira.
At GNANI.AI, I tested and validated voice bots across telecom, banking, finance, and international client projects. I reviewed conversations, prepared KPI reports and dashboards, and contributed to 60+ releases as quality scores improved from about 60–70% to over 80%.
Earlier, as a Business Analyst at EMPLOYEE EXPERTS SOLUTIONS PVT. LTD., I created operational roadmaps, gathered and validated data, and supported business reporting and analysis.
