Serjey Henry Lewis
@serjeyhenrylewis
I troubleshoot software, audit data, and build reliable AI prompt workflows.
Costa RicaWhat I'm looking for
I'm a bilingual technical support and operations specialist who troubleshoots software, audits data, and evaluates AI workflows in English and Spanish.
At Tebra Technologies, I resolved 30–100 technical support cases daily, using Browser DevTools to isolate interface glitches, performance issues, and data errors. I maintained a 95% CSAT score by turning complex bugs and database configurations into clear documentation and Loom videos.
As an independent AI Prompt Engineer and Workflow Consultant, I've built and tested Claude and ChatGPT prompt frameworks, audited text datasets, and translated brand requirements into structured behavioral rules. I also conducted QA reviews for generated content and client-facing landing pages.
Previously, I monitored workforce data and scheduling for 400+ employees at Infosys BPM and audited billing, payment, and disputed account data using Salesforce and Excel at Bill Gosling Outsourcing.
Experience
Work history, roles, and key accomplishments
AI Prompt Engineer & Workflow Consultant
Independent Freelance
Feb 2023 - Present (3 years 7 months)
Developed and refined custom prompt frameworks using Claude and ChatGPT to replicate brand voices and styles. Conducted QA loops and designed client-facing web landing pages.
Resolved 30-100 technical support cases daily using Browser DevTools to identify interface glitches and data errors. Maintained a 95% CSAT score by translating technical issues into clear documentation and Loom videos.
Workforce Management Analyst & Sr. Process Executive
Infosys BPM
May 2023 - Jun 2024 (1 year 1 month)
Monitored workforce data logistics and scheduling adherence for 400+ employees, identifying system inconsistencies. Reviewed and resolved complex account queries across multiple CRM platforms.
Audited customer billing profiles, payment configurations, and account dispute data using Salesforce and Excel to identify and fix account errors.
Education
Degrees, certifications, and relevant coursework
HubSpot Academy
HubSpot CRM Certification, Customer Support
2026 -
Ongoing training in HubSpot CRM, Zendesk Customer Support, and HubSpot Customer Success.
Liceo de Costa Rica
High School Diploma, General Studies
2016 - 2020
Completed high school education at Liceo de Costa Rica from 2016 to 2020.
Tech stack
Software and tools used professionally
Availability
Location
Costa RicaAuthorized to work in
Salary expectations
Job categories
Skills
Interested in hiring Serjey?
You can contact Serjey and 90k+ other talented remote workers on Himalayas.
Message SerjeyGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
