Open to opportunities

Jean Salas

@jeansalas

Message

I build accurate AI-assisted workflows for structured data, quality review, and operations.

Costa Rica

Message

What I'm looking for

I'm looking for AI operations, data annotation, content review, quality assurance, or back-office roles where I can build accurate human-in-the-loop workflows, apply documented standards, and contribute to scalable process improvement.

I've built AI-assisted data migration workflows at Kypsi, using Claude and ChatGPT to extract screenshot-based lead data into CRM-ready Excel files with schema controls, validation rules, and documented repeatable processes. I also bring investigation and compliance experience from Amazon, where I researched intellectual property claims and prepared detailed written findings.

Across Community Phone, GearSoft, and F4 Call Center, I've improved operational workflows through KPI analysis, quality reviews, support documentation, root-cause analysis, and team guidance. I'm a native Spanish speaker with C2 English proficiency, focused on precise, human-in-the-loop AI operations, content review, data labeling, and knowledge-base work.

Experience

Work history, roles, and key accomplishments

Senior Sales Analyst

Kypsi

Aug 2022 - May 2026 (3 years 9 months)

Designed and executed AI-assisted data extraction workflows to migrate large lead databases into structured Excel formats, achieving high accuracy without native bulk-import tooling. Engineered structured system prompts directing multimodal AI extraction from screenshot batches into clean, CRM-ready datasets.

Prompt Engineering System Prompts Multimodal AI Data Extraction Excel Data Quality Process Design Documentation

Team Lead

Community Phone

Sep 2024 - Feb 2025 (5 months)

Analyzed team performance metrics and used data-driven insights to inform workflow adjustments, scheduling, and targeted training plans. Authored coaching frameworks and written guidelines focused on communication quality and consistency of customer responses.

Team Leadership Performance Analysis Root Cause Analysis Coaching Documentation Quality Assurance

Investigation Specialist

Amazon

Jun 2024 - Sep 2024 (3 months)

Conducted in-depth written investigations into intellectual property infringement claims, covering trademarks, copyrights, patents, and designs across multiple regions. Applied advanced research tools and adhered to Standard Operating Procedures to validate complex claims.

Investigation Research Intellectual Property Compliance Documentation Attention To Detail

Service Desk Assistant

GearSoft S.A

Apr 2022 - Aug 2023 (1 year 4 months)

Documented and resolved technical issues using structured ticket workflows, including Active Directory password resets and Windows troubleshooting. Assisted in optimizing workflow processes and creating reusable support documentation.

Technical Support Active Directory Windows Troubleshooting Documentation Knowledge Base

Campaign Manager

F4 Call Center

Jun 2016 - Nov 2021 (5 years 5 months)

Coordinated multi-department workflows and tracked output through structured KPIs and written reports. Implemented productivity strategies that produced measurable improvements in team output.

Campaign Management Workflow Coordination KPI Tracking Reporting Process documentation