Seretina Jongwe

I’m a remote-ready customer experience and data professional with 7+ years managing high-volume client relationships, KYC/AML compliance, and multi-channel service delivery across banking and NGO environments. I work independently across time zones, communicate clearly in writing, and deliver accurate, deadline-driven reporting for international stakeholders.

As an Outreach & M&E Officer at Zimbabwe Civil Liberties and Drug Network (ZCLDN), I design and implement digital data collection tools using Kobo Toolbox to track programme performance and client outcomes remotely. I compile, clean, and verify complex datasets for donor and stakeholder reporting, and I coordinate multi-stakeholder virtual communication to share data-driven trend analyses.

Previously, at MetBank, I managed high-volume client enquiries across in-branch and digital channels, resolving matters 100% within SLA timelines. I enforced KYC/AML compliance on every interaction using FCB and OFAC sanctions screening with zero regulatory incidents, while maintaining accurate real-time client records in CRM and core banking systems.

Earlier, as a Loans Officer at FMC Finance, I managed end-to-end client journeys from application through disbursement and aftercare, sustaining Portfolio at Risk below 1% through proactive account monitoring. With tools and methods across CRM platforms, Kobo Toolbox, Power BI, Advanced Excel, and SPSS, I’m seeking remote Customer Support, Virtual Assistant, or M&E/Data roles with global teams.