Open to opportunities

serah owidh

@serahowidh

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Seasoned Customer Service Representative with strong communication skills.

Kenya

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What I'm looking for

I am looking for a role that values strong communication and offers growth opportunities.

I am a seasoned Customer Service Representative with over two years of experience in enhancing workflow and resolving customer issues. My background in legal drafting and customer support has equipped me with the skills necessary to ensure customer satisfaction and timely debt payments. I thrive in fast-paced environments and excel at multitasking while maintaining grace under pressure.

During my tenure at SOchieng & Company, I effectively assisted customers with complaints and inquiries, ensuring they understood the services offered. My previous role at J. NMUEMA Advocates allowed me to draft legal opinions for numerous insurance cases, significantly contributing to the firm's case success rate. I am passionate about leveraging my strong communication and problem-solving skills in a Customer Support Associate role.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

SOchieng & Company

Jul 2021 - Nov 2024 (3 years 4 months)

Served as a Customer Service Representative, assisting customers with complaints and inquiries, managing orders, and troubleshooting technical issues to enhance workflow and customer satisfaction.

Customer Service Communication Technical Troubleshooting

Legal Drafting Intern

J. N. Muema Advocates

May 2019 - Apr 2020 (11 months)

Drafted legal opinions for insurance cases, conducted legal research, and created compliance documents, contributing to a significant increase in the firm's case success rate.

Legal Drafting Legal Research Compliance Communication

Legal Intern

Steve Ombasa Advocates

Feb 2018 - Jul 2018 (5 months)

Drafted various legal documents, conducted legal research on defamation cases, and assisted in trademark registration, enhancing case preparation and legal support.

Legal Documentation Legal Research Trademark Communication

Education

Degrees, certifications, and relevant coursework

Corporate Staffing

Certificate in Public Speaking, Public Speaking

2020 - 2020

Completed a Certificate in Public Speaking, enhancing communication skills essential for effective customer service and legal advocacy.

Catholic University of Eastern Africa

Bachelor's degree in Law, Law

2016 - 2020

Grade: Pass

Activities and societies: Member of The Legal Society of Kenya

Completed a Bachelor's degree in Law, focusing on various aspects of legal studies and practice. Actively participated in The Legal Society of Kenya, enhancing legal knowledge and networking.

Lwak Girls High School

Kenya Certificate of Secondary Education, Secondary Education

2010 - 2012

Activities and societies: Basketball and The Young Catholic Association

Achieved the Kenya Certificate of Secondary Education (KCSE), participating in extracurricular activities such as basketball and The Young Catholic Association.