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Serah Mutune

@serahmutune

Executive virtual assistant delivering calendar, inbox, and research support to boost productivity.

Kenya
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What I'm looking for

I’m looking for a remote role where I can own calendar, inbox, and research support end-to-end—improving productivity, handling customer inquiries, and using reporting and project tools to help teams make faster, better decisions in a professional, confidential environment.

I’m an executive virtual assistant who streamlines administration to improve efficiency and results. I manage calendars and appointments, handle correspondence and customer inquiries, and build reporting and filing systems that reduce retrieval time and support better decisions.

Before that, I led WASH initiatives as a Water, Sanitation & Hygiene Officer, driving hygiene education, improving community health, and ensuring water access for 10,000+ individuals. I secured $500K in grants, developed monitoring tools, trained local staff, and advocated for policy changes—always keeping projects aligned, measurable, and on track.

I also gained strong foundations as an intern at the Public Service Commission, where I supported sales activities, conducted market research, and maintained accurate CRM data. Now I bring a proactive, reliable, and tech-savvy approach to fast-paced remote work, with a clear commitment to confidentiality and professionalism.

Experience

Work history, roles, and key accomplishments

PN

Intern

Public Service Commission & Nema

Jan 2021 - Jan 2023 (2 years)

Assisted in a fast-paced client/sales environment and helped drive a 15% sales increase by supporting deal closures. Conducted market research, managed CRM records, and created presentations to improve client engagement.

Education

Degrees, certifications, and relevant coursework

QM

Qubit Institute of Technology - Machakos

Certificate, Computer Applications

2021 - 2022

Completed a Computer Applications certificate (2021–2022), including Advanced Programming (distinction) and Data Analysis (95%).

University of Kabianga - Kericho logoUK

University of Kabianga - Kericho

Bachelor of Science, Environmental Health

2013 - 2017

Grade: Second Class Honours (Upper Division)

Earned a BSc in Environmental Health (2013–2017), graduating with Second Class Honours (Upper Division) and completing a capstone project with distinction.

ALX Africa - Remote logoAR

ALX Africa - Remote

Certificate, Virtual Assistant

2025 -

Completed a Certificate in Virtual Assistant and earned additional certificates in Data Analysis (95% average), Project Management (with honors), and Digital Marketing (top 10%).

Tech stack

Software and tools used professionally

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