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Senyo User

@senyouser

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IT Support professional at Lambodra supporting end users and troubleshooting operational issues.

Ghana

Message

At Lambodra, I maintain issue records, support troubleshooting, and provide technical support for end users, systems, and operational issues.

At GCB Bank PLC, I supported banking products and services across branches and helped implement and support Oracle FLEXCUBE Banking Solutions (FCUBS).

I also created user accounts and managed access rights for internal banking staff. Using SQL queries, I extracted and analyzed database data to support reporting and decision-making.

At ISON Experiences, I served as first-line support for customer and system-related concerns, documenting interactions and tracking issues through resolution or escalation.

Experience

Work history, roles, and key accomplishments

Current

IT Support / Technical Support

Current

Lambodra

Aug 2026 - Present (2 months)

Maintains issue records, supports troubleshooting activities, and collaborates with internal teams to ensure smooth IT operations. Provides technical support for end users, systems, and operational issues, ensuring timely resolution and escalation where required.

IT Support Troubleshooting Issue Tracking Collaboration

Customer Service Representative

ISON Experiences

Jan 2026 - Aug 2026 (7 months)

Served as first-line support for customer and system-related concerns across voice and digital support channels. Logged, tracked, and managed client issues using CRM/help desk systems while ensuring timely resolution and escalation when required.

Customer Service CRM Help Desk Issue Tracking Documentation

National Service Personnel (BOBS)

GCB Bank PLC

Oct 2024 - Dec 2025 (1 year 2 months)

Created and managed user accounts, access rights, and system credentials for internal banking staff. Utilized SQL queries to extract and analyze data from the organization's database to support reporting and decision-making.

User Account Management Access Control SQL Oracle Flexcube Data Analysis Help Desk Support

Web Developer Intern

Enscript Solutions

Oct 2021 - Jan 2022 (3 months)

Supported troubleshooting of software issues and collaborated with developers to resolve system defects. Maintained technical documentation, project logs, and task tracking records.

Troubleshooting Technical Documentation Collaboration