Senwelo Motalaote

Manage demanding daily care schedules across nursing home, campus, and home environments, maintaining accurate tracking logs and real-time medical record keeping under pressure. Coordinate with multidisciplinary healthcare teams to seamlessly implement complex individualized person-centred care blueprints.

Conducted comprehensive client needs analyses, establishing highly specific project guidelines and parameters to align business objectives with strict project timelines. Organized, structured, and presented comprehensive strategic summaries, business frameworks, and analytical findings to multiple corporate stakeholders.

Developed, reviewed, and audited comprehensive site compliance frameworks, generating highly detailed technical Environmental Impact Assessment (EIA) data reports.

Served as a primary point of contact for retail banking clients, supporting the end-to-end customer onboarding journey by providing precise overviews of financial products, features, and documentation processes. Managed multi-channel query resolution pipelines under strict service level agreements (SLAs), consistently achieving optimal quality benchmarks and minimizing friction for clients.

Executed accurate data processing for accounts, amendments, and account closures, ensuring 100% adherence to internal standard operating procedures and regulatory criteria. Conducted thorough Client Due Diligence (CDD) and robust KYC verifications, systematically identifying missing records and securing required client documentation to maintain absolute compliance.

Completed QQI Level 5 Healthcare (Major Award) in 2024.

Grade: 3.7 (Second Class Upper Division / 2:1 Honours Equivalent)

BA Social Sciences with focus on Environmental Science and Population Studies, achieving a GPA of 3.7 (Second Class Upper Division / 2:1 Honours Equivalent).