Senthamarai Kannan
@senthamaraikannan
IT vendor governance and fraud-ops leader improving SLA, risk control, and service delivery.
IndiaWhat I'm looking for
I’m an IT Vendor Management and Operations leader with 16+ years of experience across Banking (SWIFT Payments), E-commerce Risk & Fraud Operations, and client-facing IT service governance. I bring proven expertise in multi-vendor accountability, SLA compliance, operational risk control, and stakeholder management.
Currently, I lead vendor coordination at Tata Consultancy Services within ITIL-aligned Incident, Change, and Service Request processes. I act as the governance bridge as a Single Point of Contact (SPOC), govern vendor performance against SLA/KPI/compliance metrics, coordinate Major Incident resolution, and validate Change Requests before CAB approval.
Before this, at Amazon, I led Fraud Risk and Vendor Management operations across US/EU markets and managed 90–110 FTEs including 5 people managers. I’ve delivered fraud detection and investigation outcomes, led offshoring transitions, and generated 5+ FTE annual cost savings through process redesign and automation.
Experience
Work history, roles, and key accomplishments
Led client-facing IT vendor governance across the Incident, Change, and Service Request lifecycle, acting as the governance bridge between stakeholders and multiple providers. Improved SLA/KPI accountability through escalation, RCA governance, change risk validation, and ITIL v4-aligned service reviews.
Managed large-scale fraud risk operations across US/EU markets and vendor management for EU/UAE markets, owning end-to-end operational governance and offshoring execution. Led 90–110 FTEs (including 5 people managers) and delivered cost-optimization initiatives generating 5+ FTE annual savings through process redesign.
Managed a team of 30 (including 2 team leaders) processing SWIFT messages for a Dubai-based banking client, handling investigation queues, reconciliation, and client escalations. Drove end-to-end payments lifecycle process optimization and automated incoming STP to save 2 FTE annually.
SWIFT Payment Investigations Asst
Royal Bank Of Scotland Group
Dec 2014 - May 2015 (5 months)
Managed SWIFT payment authorization and led investigation resolution for international transactions. Ensured timely handling of operational escalations and investigation outcomes for client-facing payment flows.
Senior Process Associate, SWIFT
Royal Bank Of Scotland
Dec 2009 - Nov 2014 (4 years 11 months)
Authorized international SWIFT transfers while ensuring compliance with AML regulations and internal banking controls. Earned promotion to Senior Associate within 2 years based on quality performance and process adherence.
Process Associate, Banking Ops
Stepstone Pvt Ltd
Jun 2008 - Dec 2009 (1 year 6 months)
Supported operations and process delivery in an early-career role, building foundational experience with banking workflows.
Education
Degrees, certifications, and relevant coursework
University of Madras
Bachelor of Commerce (B.Com), Commerce
2009 -
Earned a Bachelor of Commerce (B.Com) from the University of Madras in 2009.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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