Open to opportunities

Senjuti Chowdhury

@senjutichowdhury

Message

Senior counter sales leader driving retail performance and customer satisfaction.

India

Message

What I'm looking for

I am seeking a retail leadership role where I can drive sales growth, mentor teams, optimize counter operations, and improve customer experience in a collaborative, performance-oriented environment.

I am a results-driven retail counter head with 7.5 years' experience leading sales teams, managing counter operations, and improving customer satisfaction at Senco Gold and Diamonds. I consistently meet sales targets, manage stock and reporting, train associates, and run BTL activities while resolving customer queries and promoting schemes like digital gold.

I bring strong interpersonal skills, attention to detail, and a solid work ethic developed across customer-facing and relationship roles, including prior experience in customer relationship management and lead generation at Matrimony Ltd.

Experience

Work history, roles, and key accomplishments

Counter Head - Product Division

Senco Gold and Diamonds

Apr 2018 - Oct 2025 (7 years 6 months)

Led counter operations and a sales team, driving daily sales targets, managing stock reconciliation and implementing corrective actions that improved category performance and reduced slow-moving inventory. Managed customer engagement, promotions, and reporting to head office while training associates on product knowledge and sales processes.

Retail Sales Team Management Inventory Management Customer Service Sales Reporting Product Knowledge BTL Activities

Customer Relationship Executive

Matrimony Ltd.

May 2017 - Apr 2018 (11 months)

Managed customer acquisition and retention through profile matching, cold calling, lead generation and converting prospects into renewals and referrals to grow membership and success stories. Conducted initial meetings and screening to drive conversions.