Pralay Sarkar

Act as primary contact for hotel owners, resolving operations escalations, improving revenue performance and owner retention, and training managers on guest handling and system operations.

Delivered customer acquisition and transaction targets while managing a team of business correspondents and handling customer issues across the assigned geography.

Ensured accurate gold valuations by capturing correct karat and stone deductions, enforced KYC and process compliance, and managed business correspondent teams to meet business objectives.

Managed and motivated a team of sales representatives to increase revenue and achieve sales targets, implemented sales plans and coached team members to ensure retailer satisfaction.

Oversaw daily store operations including customer experience, escalations, revenue and inventory, developed promotional strategies and motivated staff to deliver brand standards.

Completed Bachelor of Commerce (Accountancy Honours) affiliated to Kalyani University from 2007 to 2010.

Completed a Diploma in Financial Accounting System from Khagra Youth Computer Training Centre in 2008 to 2009.

Completed Class XII (Commerce) under the West Bengal Council of Higher Secondary Education from 2005 to 2007.

Completed Class X (Basic Subjects) under the West Bengal Board of Secondary Education from 1999 to 2005.