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@pralaysarkar
I am a sales and operations leader with 14 years' experience in relationship management and business development.
I am an experienced sales and operations professional with 14 years of experience across marketing, D2D sales, business operations and gold valuation. Currently I serve as a Relationship Manager, supporting hotel owners to improve revenue performance and customer experience.
Previously I led customer acquisition and team performance at Reliance Jio Fiber and ensured accurate valuations and compliance at IIFL Finance, achieving strict quality and process standards. I have repeatedly managed and developed high-performing teams, built dealer and partner relationships, and driven business development initiatives.
I prioritize cost-effective execution, cross-functional coordination, and customer satisfaction, and I am motivated to take on roles that leverage my strengths in team leadership, client relationship management, and operational improvement.
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Work history, roles, and key accomplishments
Oyo Hotels & Homes
Feb 2024 - Present (1 year 9 months)
Act as primary contact for hotel owners, resolving operations escalations, improving revenue performance and owner retention, and training managers on guest handling and system operations.
Reliance Jio Fiber
May 2023 - Feb 2024 (9 months)
Delivered customer acquisition and transaction targets while managing a team of business correspondents and handling customer issues across the assigned geography.
IIFL Finance Ltd.
Mar 2018 - Apr 2023 (5 years 1 month)
Ensured accurate gold valuations by capturing correct karat and stone deductions, enforced KYC and process compliance, and managed business correspondent teams to meet business objectives.
M/S Dewnarayan Traders
Aug 2017 - Feb 2018 (6 months)
Managed and motivated a team of sales representatives to increase revenue and achieve sales targets, implemented sales plans and coached team members to ensure retailer satisfaction.
Reliance Retail Ltd.
Aug 2015 - Aug 2017 (2 years)
Oversaw daily store operations including customer experience, escalations, revenue and inventory, developed promotional strategies and motivated staff to deliver brand standards.
Degrees, certifications, and relevant coursework
Bachelor of Commerce (Honours), Accountancy
2007 - 2010
Completed Bachelor of Commerce (Accountancy Honours) affiliated to Kalyani University from 2007 to 2010.
Diploma in Financial Accounting System, Financial Accounting
2008 - 2009
Completed a Diploma in Financial Accounting System from Khagra Youth Computer Training Centre in 2008 to 2009.
Class XII (Commerce), Commerce
2005 - 2007
Completed Class XII (Commerce) under the West Bengal Council of Higher Secondary Education from 2005 to 2007.
Class X, Basic Subjects
1999 - 2005
Completed Class X (Basic Subjects) under the West Bengal Board of Secondary Education from 1999 to 2005.
Software and tools used professionally
You can contact Pralay and 90k+ other talented remote workers on Himalayas.
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