Open to opportunities

Pralay Sarkar

@pralaysarkar

Message

I am a sales and operations leader with 14 years' experience in relationship management and business development.

India

Message

What I'm looking for

I seek a managerial role in sales or operations where I can lead teams, drive revenue growth, manage client relationships, and improve operational efficiency in a customer-focused company.

I am an experienced sales and operations professional with 14 years of experience across marketing, D2D sales, business operations and gold valuation. Currently I serve as a Relationship Manager, supporting hotel owners to improve revenue performance and customer experience.

Previously I led customer acquisition and team performance at Reliance Jio Fiber and ensured accurate valuations and compliance at IIFL Finance, achieving strict quality and process standards. I have repeatedly managed and developed high-performing teams, built dealer and partner relationships, and driven business development initiatives.

I prioritize cost-effective execution, cross-functional coordination, and customer satisfaction, and I am motivated to take on roles that leverage my strengths in team leadership, client relationship management, and operational improvement.

Experience

Work history, roles, and key accomplishments

Current

Relationship Manager

Current

Oyo Hotels & Homes

Feb 2024 - Present (1 year 6 months)

Act as primary contact for hotel owners, resolving operations escalations, improving revenue performance and owner retention, and training managers on guest handling and system operations.

Relationship Management Operations Support Escalation Management Revenue Management Training Customer Experience

Home Sales Team Leader

Reliance Jio Fiber

May 2023 - Feb 2024 (9 months)

Delivered customer acquisition and transaction targets while managing a team of business correspondents and handling customer issues across the assigned geography.

Customer Acquisition Team Management Field Sales Territory Management

Gold Appraiser (Assistant Manager)

IIFL Finance Ltd.

Mar 2018 - Apr 2023 (5 years 1 month)

Ensured accurate gold valuations by capturing correct karat and stone deductions, enforced KYC and process compliance, and managed business correspondent teams to meet business objectives.

Valuation KYC Process Adherence Team Management Quality Control Documentation

Team Leader

M/S Dewnarayan Traders

Aug 2017 - Feb 2018 (6 months)

Managed and motivated a team of sales representatives to increase revenue and achieve sales targets, implemented sales plans and coached team members to ensure retailer satisfaction.

Sales Leadership Coaching Sales Planning retail management Performance Monitoring

Store Manager

Reliance Retail Ltd.

Aug 2015 - Aug 2017 (2 years)

Oversaw daily store operations including customer experience, escalations, revenue and inventory, developed promotional strategies and motivated staff to deliver brand standards.

Inventory Management Customer Experience Team Leadership Loss Prevention